Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid
The self-service check-in (SSCI) KLIA kiosk is a platform that is governed by an airline's application interface for passenger check-in and the printing of boarding passes. Today's travelling passengers have the strong desire that they be a co-producer of the check-in process and they want...
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| 格式: | Book Section |
| 語言: | English |
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Institute of Graduate Studies, UiTM
2018
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| 在線閱讀: | https://ir.uitm.edu.my/id/eprint/22064/1/ABS_MOHD%20FAUZI%20ABDUL%20HAMID%20TDRA%20VOL%2014%20IGS%2018.pdf |
| _version_ | 1825735679970115584 |
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| author | Abdul Hamid, Mohd Fauzi |
| author_facet | Abdul Hamid, Mohd Fauzi |
| author_sort | Abdul Hamid, Mohd Fauzi |
| collection | UITM |
| description | The self-service check-in (SSCI) KLIA kiosk is a platform that is governed by an airline's application interface for passenger check-in and the printing of boarding passes. Today's travelling passengers have the strong desire that they be a co-producer of the check-in process and they want to do it quickly. Passengers' behavioural intentions vary towards the use of the SSCI KLIA kiosks. Thus, a complete understanding of the factors influencing passengers' behavioural intentions when using SSCI KLIA kiosks in different contexts was deemed necessary. This study focused on examining the external factors that were thought to directly affect behavioural intention to use SSCI KLIA kiosks, namely, perceived control, perceived convenience and perceived speed. The Technology Acceptance Model (TAM) has been the theory that is most widely used to explain an individual's acceptance of information technology (IT) and information systems (IS). This quantitative study has extended the TAM in the context of SSCI KLIA kiosks. This research focuses on the model development and it empirically validates the conceptual framework of a SSCI KLIA kiosk Behavioural Intention Model using the structural equation model (SEM). Hence, the differences in this study were evaluated to understand the modifications that were made to this model. A non-probability sampling design and specifically purposive sampling, was applied in this study. Empirical data from 320 valid respondents was collected through a personally assisted survey using a 37-item structured questionnaire… |
| first_indexed | 2024-03-06T01:50:40Z |
| format | Book Section |
| id | uitm.eprints-2064 |
| institution | Universiti Teknologi MARA |
| language | English |
| last_indexed | 2024-03-06T01:50:40Z |
| publishDate | 2018 |
| publisher | Institute of Graduate Studies, UiTM |
| record_format | dspace |
| spelling | uitm.eprints-20642018-11-12T06:34:28Z https://ir.uitm.edu.my/id/eprint/22064/ Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid Abdul Hamid, Mohd Fauzi Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations The self-service check-in (SSCI) KLIA kiosk is a platform that is governed by an airline's application interface for passenger check-in and the printing of boarding passes. Today's travelling passengers have the strong desire that they be a co-producer of the check-in process and they want to do it quickly. Passengers' behavioural intentions vary towards the use of the SSCI KLIA kiosks. Thus, a complete understanding of the factors influencing passengers' behavioural intentions when using SSCI KLIA kiosks in different contexts was deemed necessary. This study focused on examining the external factors that were thought to directly affect behavioural intention to use SSCI KLIA kiosks, namely, perceived control, perceived convenience and perceived speed. The Technology Acceptance Model (TAM) has been the theory that is most widely used to explain an individual's acceptance of information technology (IT) and information systems (IS). This quantitative study has extended the TAM in the context of SSCI KLIA kiosks. This research focuses on the model development and it empirically validates the conceptual framework of a SSCI KLIA kiosk Behavioural Intention Model using the structural equation model (SEM). Hence, the differences in this study were evaluated to understand the modifications that were made to this model. A non-probability sampling design and specifically purposive sampling, was applied in this study. Empirical data from 320 valid respondents was collected through a personally assisted survey using a 37-item structured questionnaire… Institute of Graduate Studies, UiTM 2018 Book Section PeerReviewed text en https://ir.uitm.edu.my/id/eprint/22064/1/ABS_MOHD%20FAUZI%20ABDUL%20HAMID%20TDRA%20VOL%2014%20IGS%2018.pdf Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid. (2018) In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam. |
| spellingShingle | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Abdul Hamid, Mohd Fauzi Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid |
| title | Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid |
| title_full | Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid |
| title_fullStr | Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid |
| title_full_unstemmed | Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid |
| title_short | Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid |
| title_sort | passenger behavioural intention to use selfservice check in ssci kiosks at kl international airport klia mohd fauzi abdul hamid |
| topic | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations |
| url | https://ir.uitm.edu.my/id/eprint/22064/1/ABS_MOHD%20FAUZI%20ABDUL%20HAMID%20TDRA%20VOL%2014%20IGS%2018.pdf |
| work_keys_str_mv | AT abdulhamidmohdfauzi passengerbehaviouralintentiontouseselfservicecheckinsscikiosksatklinternationalairportkliamohdfauziabdulhamid |