The influence of service quality on the loyalty of Telekom's Customer / Intan Syalia Wahid
The aim of this research was to understand the relationship between service quality and customer loyalty. The significance of this research is intended to help Telekom Malaysia Berhad to establish the service offered and identified what are the important aspects of service quality in keeping the cus...
Main Author: | Wahid, Intan Syalia |
---|---|
Format: | Student Project |
Language: | English |
Published: |
Faculty of Business and Management
2011
|
Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/23233/1/23233.pdf |
Similar Items
-
Exploring students’ complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman
by: Mohd Wahid, Siti Daleela, et al.
Published: (2013) -
Users' perception on Maxis e-mail bill service in Klang Valley / Ahmad Helmi Mokhtar
by: Mokhtar, Ahmad Helmi
Published: (2005) -
Subscriber loops and services.
by: Institute of Electrical and Electronics Engineers. Communication Society -
The impact of the underpinnings of relationship marketing on customer loyalty in Telekom Malaysia / Nurfadhilah Basri
by: Basri, Nurfadhilah
Published: (2008) -
Bell laboratories technical journal / AT & T Bell Laboratories
by: American Telephone and Telegraph
Published: (1984)