Emotional labour: a case study of secret recipe’s employees at Kota Bharu, Kelantan / Nurbaitie Natasha Mohd Ghani & Nurzatil Aqmar Mohd Wajiah
In hospitality service industries, emotional labour is the exertion needed to give organisationally desired emotion during communication. It will give both positive and negative effect to organization and customer satisfaction. Employees who have failed to manage their emotion will give a negative e...
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| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Hotel and Tourism
2017
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| Online Access: | https://ir.uitm.edu.my/id/eprint/25204/1/PPb_NURBAITIE%20NATASHA%20MOHD%20GHANI_NURZATIL%20AQMAR%20MOHD%20WAJIAH%20T%20HM%2017_5.pdf |