Influence of social media towards customer purchase intention: case of Nissan Malaysia passenger vehicle / Siti Nurul Suraya Mohd Yusoff, Nor Emira Ismail and Norfaraliza Harun
Social media usage has now become an important aspect of consumers' lives. For businesses, using the social media as one of the promotional methods has also become an important facet in their marketing strategies. However, the lack of using social media for some companies to attract customers t...
| Main Authors: | , , |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
Arshad Ayub Graduate Business School
2018
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/26197/1/PPm_SITI%20NURUL%20SURAYA%20MOHD%20YUSOFF%20AAGS%2018_5.pdf |
| _version_ | 1796902267034533888 |
|---|---|
| author | Mohd Yusoff, Siti Nurul Suraya Ismail, Nor Emira Harun, Norfaraliza |
| author_facet | Mohd Yusoff, Siti Nurul Suraya Ismail, Nor Emira Harun, Norfaraliza |
| author_sort | Mohd Yusoff, Siti Nurul Suraya |
| collection | UITM |
| description | Social media usage has now become an important aspect of consumers' lives. For businesses, using the social media as one of the promotional methods has also become an important facet in their marketing strategies. However, the lack of using social media for some companies to attract customers to purchase their products require a more detailed study. This study is conducted to assess the influence of social media towards purchase intention of passenger vehicles among potential buyers which may be of importance to Tan Chong Motors Holding, the distributor of Nissan. The attitude, social norms, and perceived behavioral control of consumers who may have the intention to purchase cars may well influence their purchase intention and this may be relevant in the context of using social media platforms. Hence, by utilizing the online survey approach, this study was conducted on 152 respondents who were part time students in Arshad Ayub Graduate Business School (AAGBS). An interview was also carried out to identify the current situation within the company and to get relevant input for the SWOT analysis. The data obtained in this research was analyzed by using descriptive analysis, reliability analysis and regression analysis. The results concluded that attitude, social norms and perceived behavioral of using social media platforms have positive influence on the purchase intention of potential buyers. The recommended strategies include the investment on social media marketing to improve social media activities and improve customer service. |
| first_indexed | 2024-03-06T02:02:28Z |
| format | Student Project |
| id | uitm.eprints-6197 |
| institution | Universiti Teknologi MARA |
| language | English |
| last_indexed | 2024-03-06T02:02:28Z |
| publishDate | 2018 |
| publisher | Arshad Ayub Graduate Business School |
| record_format | dspace |
| spelling | uitm.eprints-61972023-03-08T02:15:50Z https://ir.uitm.edu.my/id/eprint/26197/ Influence of social media towards customer purchase intention: case of Nissan Malaysia passenger vehicle / Siti Nurul Suraya Mohd Yusoff, Nor Emira Ismail and Norfaraliza Harun Mohd Yusoff, Siti Nurul Suraya Ismail, Nor Emira Harun, Norfaraliza Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Purchasing. Selling. Sales personnel. Sales executives Social media usage has now become an important aspect of consumers' lives. For businesses, using the social media as one of the promotional methods has also become an important facet in their marketing strategies. However, the lack of using social media for some companies to attract customers to purchase their products require a more detailed study. This study is conducted to assess the influence of social media towards purchase intention of passenger vehicles among potential buyers which may be of importance to Tan Chong Motors Holding, the distributor of Nissan. The attitude, social norms, and perceived behavioral control of consumers who may have the intention to purchase cars may well influence their purchase intention and this may be relevant in the context of using social media platforms. Hence, by utilizing the online survey approach, this study was conducted on 152 respondents who were part time students in Arshad Ayub Graduate Business School (AAGBS). An interview was also carried out to identify the current situation within the company and to get relevant input for the SWOT analysis. The data obtained in this research was analyzed by using descriptive analysis, reliability analysis and regression analysis. The results concluded that attitude, social norms and perceived behavioral of using social media platforms have positive influence on the purchase intention of potential buyers. The recommended strategies include the investment on social media marketing to improve social media activities and improve customer service. Arshad Ayub Graduate Business School 2018 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/26197/1/PPm_SITI%20NURUL%20SURAYA%20MOHD%20YUSOFF%20AAGS%2018_5.pdf Influence of social media towards customer purchase intention: case of Nissan Malaysia passenger vehicle / Siti Nurul Suraya Mohd Yusoff, Nor Emira Ismail and Norfaraliza Harun. (2018) [Student Project] (Unpublished) |
| spellingShingle | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Purchasing. Selling. Sales personnel. Sales executives Mohd Yusoff, Siti Nurul Suraya Ismail, Nor Emira Harun, Norfaraliza Influence of social media towards customer purchase intention: case of Nissan Malaysia passenger vehicle / Siti Nurul Suraya Mohd Yusoff, Nor Emira Ismail and Norfaraliza Harun |
| title | Influence of social media towards customer purchase
intention: case of Nissan Malaysia passenger vehicle / Siti Nurul Suraya Mohd Yusoff, Nor Emira Ismail and
Norfaraliza Harun |
| title_full | Influence of social media towards customer purchase
intention: case of Nissan Malaysia passenger vehicle / Siti Nurul Suraya Mohd Yusoff, Nor Emira Ismail and
Norfaraliza Harun |
| title_fullStr | Influence of social media towards customer purchase
intention: case of Nissan Malaysia passenger vehicle / Siti Nurul Suraya Mohd Yusoff, Nor Emira Ismail and
Norfaraliza Harun |
| title_full_unstemmed | Influence of social media towards customer purchase
intention: case of Nissan Malaysia passenger vehicle / Siti Nurul Suraya Mohd Yusoff, Nor Emira Ismail and
Norfaraliza Harun |
| title_short | Influence of social media towards customer purchase
intention: case of Nissan Malaysia passenger vehicle / Siti Nurul Suraya Mohd Yusoff, Nor Emira Ismail and
Norfaraliza Harun |
| title_sort | influence of social media towards customer purchase intention case of nissan malaysia passenger vehicle siti nurul suraya mohd yusoff nor emira ismail and norfaraliza harun |
| topic | Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Purchasing. Selling. Sales personnel. Sales executives |
| url | https://ir.uitm.edu.my/id/eprint/26197/1/PPm_SITI%20NURUL%20SURAYA%20MOHD%20YUSOFF%20AAGS%2018_5.pdf |
| work_keys_str_mv | AT mohdyusoffsitinurulsuraya influenceofsocialmediatowardscustomerpurchaseintentioncaseofnissanmalaysiapassengervehiclesitinurulsurayamohdyusoffnoremiraismailandnorfaralizaharun AT ismailnoremira influenceofsocialmediatowardscustomerpurchaseintentioncaseofnissanmalaysiapassengervehiclesitinurulsurayamohdyusoffnoremiraismailandnorfaralizaharun AT harunnorfaraliza influenceofsocialmediatowardscustomerpurchaseintentioncaseofnissanmalaysiapassengervehiclesitinurulsurayamohdyusoffnoremiraismailandnorfaralizaharun |