The effect of service quality towards customer satisfaction of Islamic bank in Kuantan Pahang / Faresya Zunaida Mohd Zubair
The goal of this study is to identify the effects of service quality towards customer satisfaction at Islamic bank in Jalan Tun Ismail Kuantan, Pahang. The study also aims to examine the relationship between service quality (Reliability, Tangibility, and Responsiveness) and customer satisfaction, to...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/26516/1/26516.pdf |