Cost of quality and quality performance: a case of Universiti Teknologi MARA (UiTM), Dungun, Arau and Segamat Branch Campuses / Jamalludin Helmi Hashim
This study intends to identify measurement of the Cost of Quality as the main issue quality activity. This study will adopt Juran (1960) model on Cost of quality and relate the model to measure quality performance. The objectives of the study are: to determine the cost of quality in Universiti Tekno...
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| Format: | Thesis |
| Language: | English |
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2001
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| Online Access: | https://ir.uitm.edu.my/id/eprint/2727/1/TM_JAMALLUDDIN%20HELMI%20HASHIM%20AC%2001_5%201.pdf |