Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid
This research is conducted to carry out “the comparing service quality between private and public hospital”. The main objective is to determine service quality factors that effecting customer preference. It consist of five factor of service quality that are tangibles, reliability, responsiveness, as...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2009
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| Online Access: | https://ir.uitm.edu.my/id/eprint/27460/1/PPb_NAZHATUL%20AINI%20%20MOHD%20FARID%20BM%20M%2009_5.pdf |