Building customer delight with AgroBank Batu Pahat through better service quality / Norliana Waris
The purpose of this research is to build customer delight with AgroBank Batu Pahat through better service quality. ‘Seeking customer satisfaction beyond excellence’ is one of the AgroBank vission. It shows AgroBank commitment to achieve customer delight. But there were still a lot of customers make...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2011
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| Online Access: | https://ir.uitm.edu.my/id/eprint/28134/1/PPb_NORLIANA%20WARIS%20BM%20M%2011_5.pdf |