Personality types, perceived job-related stress and coping strategies among hotel front line employees / Nurshazliza Shaiful Kahar and Hassnah Wee.
This paper aims to investigate personality types, perceived job-related stress, and coping strategies among hotel front line employees. This study used a survey to investigate demographics and the key variables in the research framework. Data analysis is based on 326 hotel front line employees’ feed...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA Cawangan Selangor
2020
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| Online Access: | https://ir.uitm.edu.my/id/eprint/29177/1/AJ_NURSHAZLIZA%20SHAIFUL%20KAHAR%20JTHCA%20B%2019.pdf |
| Summary: | This paper aims to investigate personality types, perceived job-related stress, and coping strategies among hotel front line employees. This study used a survey to investigate demographics and the key variables in the research framework. Data analysis is based on 326 hotel front line employees’ feedback employed at 4-star and 5-star hotels in Selangor. The results revealed that personality types and perceived job-related stress have significant relationship, and coping strategies moderate the relationship between personality types and perceived job-related stress. The outcome of this study perhaps could help hotel managers in establishing efficient stress management in order to care for the organisation and its employees. |
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