The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi
The purpose of this paper is to identify the relationship between reliability, responsiveness, empathy, assurance and tangible towards customer satisfaction in one of the courier service provider in Shah Alam, Selangor. The methodology is based on customer satisfaction models with SERVQUAL survey in...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA, Cawangan Melaka
2018
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/29994/1/29994.pdf |