| Summary: | This study is aimed at investigating the main factors affecting professional services in the building
industry towards achieving improvement of service delivery by consultancy firms. Questionnaires were
distributed to 120(one hundred and twenty (120) respondents to elicit information about their perceptions
of the factors affecting professional services. A total of 9 main factors and 39 sub-variables were used to
design the questionnaire. The respondents were chosen based on their involvement in an on-going
building projects. Therefore, purposive sampling was used to select the population of the study. One
hundred and six (106) questionnaires were returned for analysis. The Mean Item Score(MS) was used to
rank the factors as perceived by architects, engineers and quantity surveyors. The spearman rank order
was calculated and used to test the hypothesis which states that there is no significant difference
between the perceptions of the different group of professionals. The results showed that there is an
agreement in the ranking with a strong relationship among the professionals. Ability of the client to
choose the right design team is the most important factor in delivering quality service. Other important
factors are staff motivation and training, commitment of members of staff of the design team, long term
potential relationship with client organization, adequate authority for the design team to perform
effectively and the client’s financial position. The result will guide both client and practitioners about those
factors that need to be focused to improve service delivery.
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