Assessment of patient satisfaction with the preoperative anaesthetic evaluation
Preoperative anaesthetic evaluation is important in the perioperative care. The aim of the study was to evaluate the level of satisfaction and factors affecting patient satisfaction in the preanaesthetic clinic (PAC). A total of 304 patients who attended PAC for preoperative evaluation were recruite...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Pusat Perubatan Universiti Kebangsaan Malaysia
2020
|
| Online Access: | http://journalarticle.ukm.my/15118/1/14_ms0381_pdf_11231.pdf |
| _version_ | 1796932192507527168 |
|---|---|
| author | Lee, SY Cheah, Saw Kian Muhammad M, Aniza Ismail, |
| author_facet | Lee, SY Cheah, Saw Kian Muhammad M, Aniza Ismail, |
| author_sort | Lee, SY |
| collection | UKM |
| description | Preoperative anaesthetic evaluation is important in the perioperative care. The aim of the study was to evaluate the level of satisfaction and factors affecting patient satisfaction in the preanaesthetic clinic (PAC). A total of 304 patients who attended PAC for preoperative evaluation were recruited into this study. A bilanguage validated Patient Satisfaction Survey in English and Bahasa Malaysia with total questions of 18 examining non-provider factors (NPF) (facilities and appropriateness of waiting time) and provider factors (PF) (doctor, counter services, nurses and supporting staff) were utilized. The survey form was graded in a strongly agree/ disagree five-point Likert scale format for patients’ level of satisfaction. Overall satisfaction of preoperative evaluation was reported as 98.7% with mean scores from doctor (4.49 + 0.60), counter service (4.48 + 0.61), support staff (4.47 + 0.62) and the NPF (4.40 + 0.62), respectively. All factors were found to be significantly correlated with the overall patients’ satisfaction (p<0.001) and waiting time shown to be the independent predictor affecting the level of satisfaction. Overall majority of the patients were satisfied with the preoperative evaluation provided at PAC and both non-provider and provider factors were shown to have a significant impact on patient satisfaction. |
| first_indexed | 2024-03-06T04:29:12Z |
| format | Article |
| id | ukm.eprints-15118 |
| institution | Universiti Kebangsaan Malaysia |
| language | English |
| last_indexed | 2024-03-06T04:29:12Z |
| publishDate | 2020 |
| publisher | Pusat Perubatan Universiti Kebangsaan Malaysia |
| record_format | dspace |
| spelling | ukm.eprints-151182020-08-26T02:06:29Z http://journalarticle.ukm.my/15118/ Assessment of patient satisfaction with the preoperative anaesthetic evaluation Lee, SY Cheah, Saw Kian Muhammad M, Aniza Ismail, Preoperative anaesthetic evaluation is important in the perioperative care. The aim of the study was to evaluate the level of satisfaction and factors affecting patient satisfaction in the preanaesthetic clinic (PAC). A total of 304 patients who attended PAC for preoperative evaluation were recruited into this study. A bilanguage validated Patient Satisfaction Survey in English and Bahasa Malaysia with total questions of 18 examining non-provider factors (NPF) (facilities and appropriateness of waiting time) and provider factors (PF) (doctor, counter services, nurses and supporting staff) were utilized. The survey form was graded in a strongly agree/ disagree five-point Likert scale format for patients’ level of satisfaction. Overall satisfaction of preoperative evaluation was reported as 98.7% with mean scores from doctor (4.49 + 0.60), counter service (4.48 + 0.61), support staff (4.47 + 0.62) and the NPF (4.40 + 0.62), respectively. All factors were found to be significantly correlated with the overall patients’ satisfaction (p<0.001) and waiting time shown to be the independent predictor affecting the level of satisfaction. Overall majority of the patients were satisfied with the preoperative evaluation provided at PAC and both non-provider and provider factors were shown to have a significant impact on patient satisfaction. Pusat Perubatan Universiti Kebangsaan Malaysia 2020 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/15118/1/14_ms0381_pdf_11231.pdf Lee, SY and Cheah, Saw Kian and Muhammad M, and Aniza Ismail, (2020) Assessment of patient satisfaction with the preoperative anaesthetic evaluation. Medicine & Health, 15 (1). pp. 156-165. ISSN 2289-5728 http://www.medicineandhealthukm.com/toc/15/1 |
| spellingShingle | Lee, SY Cheah, Saw Kian Muhammad M, Aniza Ismail, Assessment of patient satisfaction with the preoperative anaesthetic evaluation |
| title | Assessment of patient satisfaction with the preoperative anaesthetic evaluation |
| title_full | Assessment of patient satisfaction with the preoperative anaesthetic evaluation |
| title_fullStr | Assessment of patient satisfaction with the preoperative anaesthetic evaluation |
| title_full_unstemmed | Assessment of patient satisfaction with the preoperative anaesthetic evaluation |
| title_short | Assessment of patient satisfaction with the preoperative anaesthetic evaluation |
| title_sort | assessment of patient satisfaction with the preoperative anaesthetic evaluation |
| url | http://journalarticle.ukm.my/15118/1/14_ms0381_pdf_11231.pdf |
| work_keys_str_mv | AT leesy assessmentofpatientsatisfactionwiththepreoperativeanaestheticevaluation AT cheahsawkian assessmentofpatientsatisfactionwiththepreoperativeanaestheticevaluation AT muhammadm assessmentofpatientsatisfactionwiththepreoperativeanaestheticevaluation AT anizaismail assessmentofpatientsatisfactionwiththepreoperativeanaestheticevaluation |