| Summary: | Facing an unprecedented explosion of digital content, many organisations have been left with a large repository
of unstructured information. Huge volumes of electronic content have been captured and stored within
organisations’ repositories, depriving organisations of the ability to analyse this data properly. As a result, many
organisations are facing crucial problems, such as (1) employees wasting 30% of their time looking for relevant
information; (2) operational and maintenance cost increases to handle large amounts of data; and (3) loss of
opportunities to gain a strategic advantage through proper analysis of organisational data. To overcome these
problems, the Enterprise Content Management System (ECMS) was introduced in the early 2000s. Having been
researched for a period of 25 years, most prior studies on ECMS focus on a bottom-up approach with the intention
of achieving immediate benefits such as cost-reduction, meaningful knowledge work and re-use of previous
content. A top-down approach that aims to improve decision-making, resource allocation and competitive
intelligence are ignored due to a lack of awareness about the importance of such benefits. Therefore, this research
will explore the relationship between ECMS and how it can facilitate decision-making processes. Grounded on
previous literature, the contributions of this paper are as follows: first, the paper provides insight into the research
from the perspective of ECMS; second, the paper proposes a research model for further exploration of the topic;
finally, implications and future directions for research is outlined.
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