The role of business processes in influencing the decision support capabilities of enterprise content management system (ECMS): towards a framework
Facing an unprecedented explosion of digital content, many organisations have been left with a large repository of unstructured information. Huge volumes of electronic content have been captured and stored within organisations’ repositories, depriving organisations of the ability to analyse this d...
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| Format: | Article |
| Language: | English |
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Penerbit Universiti Kebangsaan Malaysia
2020
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| Online Access: | http://journalarticle.ukm.my/15418/1/05.pdf |
| _version_ | 1796932248471076864 |
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| author | Mohamad Rahimi Mohamad Rosman, |
| author_facet | Mohamad Rahimi Mohamad Rosman, |
| author_sort | Mohamad Rahimi Mohamad Rosman, |
| collection | UKM |
| description | Facing an unprecedented explosion of digital content, many organisations have been left with a large repository
of unstructured information. Huge volumes of electronic content have been captured and stored within
organisations’ repositories, depriving organisations of the ability to analyse this data properly. As a result, many
organisations are facing crucial problems, such as (1) employees wasting 30% of their time looking for relevant
information; (2) operational and maintenance cost increases to handle large amounts of data; and (3) loss of
opportunities to gain a strategic advantage through proper analysis of organisational data. To overcome these
problems, the Enterprise Content Management System (ECMS) was introduced in the early 2000s. Having been
researched for a period of 25 years, most prior studies on ECMS focus on a bottom-up approach with the intention
of achieving immediate benefits such as cost-reduction, meaningful knowledge work and re-use of previous
content. A top-down approach that aims to improve decision-making, resource allocation and competitive
intelligence are ignored due to a lack of awareness about the importance of such benefits. Therefore, this research
will explore the relationship between ECMS and how it can facilitate decision-making processes. Grounded on
previous literature, the contributions of this paper are as follows: first, the paper provides insight into the research
from the perspective of ECMS; second, the paper proposes a research model for further exploration of the topic;
finally, implications and future directions for research is outlined. |
| first_indexed | 2024-03-06T04:30:03Z |
| format | Article |
| id | ukm.eprints-15418 |
| institution | Universiti Kebangsaan Malaysia |
| language | English |
| last_indexed | 2024-03-06T04:30:03Z |
| publishDate | 2020 |
| publisher | Penerbit Universiti Kebangsaan Malaysia |
| record_format | dspace |
| spelling | ukm.eprints-154182020-10-23T02:57:53Z http://journalarticle.ukm.my/15418/ The role of business processes in influencing the decision support capabilities of enterprise content management system (ECMS): towards a framework Mohamad Rahimi Mohamad Rosman, Facing an unprecedented explosion of digital content, many organisations have been left with a large repository of unstructured information. Huge volumes of electronic content have been captured and stored within organisations’ repositories, depriving organisations of the ability to analyse this data properly. As a result, many organisations are facing crucial problems, such as (1) employees wasting 30% of their time looking for relevant information; (2) operational and maintenance cost increases to handle large amounts of data; and (3) loss of opportunities to gain a strategic advantage through proper analysis of organisational data. To overcome these problems, the Enterprise Content Management System (ECMS) was introduced in the early 2000s. Having been researched for a period of 25 years, most prior studies on ECMS focus on a bottom-up approach with the intention of achieving immediate benefits such as cost-reduction, meaningful knowledge work and re-use of previous content. A top-down approach that aims to improve decision-making, resource allocation and competitive intelligence are ignored due to a lack of awareness about the importance of such benefits. Therefore, this research will explore the relationship between ECMS and how it can facilitate decision-making processes. Grounded on previous literature, the contributions of this paper are as follows: first, the paper provides insight into the research from the perspective of ECMS; second, the paper proposes a research model for further exploration of the topic; finally, implications and future directions for research is outlined. Penerbit Universiti Kebangsaan Malaysia 2020-06 Article PeerReviewed application/pdf en http://journalarticle.ukm.my/15418/1/05.pdf Mohamad Rahimi Mohamad Rosman, (2020) The role of business processes in influencing the decision support capabilities of enterprise content management system (ECMS): towards a framework. Asia-Pacific Journal of Information Technology and Multimedia, 9 (1). pp. 58-68. ISSN 2289-2192 http://www.ukm.my/apjitm/articles-year.php |
| spellingShingle | Mohamad Rahimi Mohamad Rosman, The role of business processes in influencing the decision support capabilities of enterprise content management system (ECMS): towards a framework |
| title | The role of business processes in influencing the decision support capabilities of enterprise content
management system (ECMS): towards a framework |
| title_full | The role of business processes in influencing the decision support capabilities of enterprise content
management system (ECMS): towards a framework |
| title_fullStr | The role of business processes in influencing the decision support capabilities of enterprise content
management system (ECMS): towards a framework |
| title_full_unstemmed | The role of business processes in influencing the decision support capabilities of enterprise content
management system (ECMS): towards a framework |
| title_short | The role of business processes in influencing the decision support capabilities of enterprise content
management system (ECMS): towards a framework |
| title_sort | role of business processes in influencing the decision support capabilities of enterprise content management system ecms towards a framework |
| url | http://journalarticle.ukm.my/15418/1/05.pdf |
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