Kesan kepuasan pelanggan dan halangan untuk beralih terhadap kesetiaan pelanggan perkhidmatan telekomunikasi selular prabayar
Nowadays mobile telecommunication services are expanding rapidly with the service providers competing to provide the best and the latest in products and services. In order to expand and stabilize in this competitive market, service providers should give attention to customer loyalty. Previous res...
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Penerbit ukm
2005
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