Evaluating the services of Malaysian hotels from the leisure traveler's perspectives
This study evaluated the expectation, perception and satisfaction level of leisure travelers towards hotel attributes and services quality in Malaysia. It specifically tried to delineate basic dimensions of local leisure travelers towards hotel attributes and subsequently evaluate their satisfactio...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Kebangsaan Malaysia
2008
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| Online Access: | http://journalarticle.ukm.my/8080/1/848-1619-1-SM.pdf |