Outsourcing success: critical managerial factors in the services sector
Competition in modern business is competition among business networks. In businesses, outsourcing has become a common practice. Managers‟ responsibility has broadened from managing business to managing business context including outsourcing. The overall aim of this paper is to develop a framework wh...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
International Journal Research Publications
2012
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/10427/1/00007082_76649.pdf |
| _version_ | 1796946071872602112 |
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| author | Nilakshi, W.K.G. Musa, G. |
| author_facet | Nilakshi, W.K.G. Musa, G. |
| author_sort | Nilakshi, W.K.G. |
| collection | UM |
| description | Competition in modern business is competition among business networks. In businesses, outsourcing has become a common practice. Managers‟ responsibility has broadened from managing business to managing business context including outsourcing. The overall aim of this paper is to develop a framework which considers all the important factors and their interactions in measuring outsourcing success. The framework is derived from the perspectives of resource dependency and social exchange theories. Degrees of outsourcing, vendor management capability and vendor‟s service performance, have been deduced as the most critical factors which influence outsourcing success. Compatibility between partners and partnership quality are proposed to respectively mediate and moderate the effect on outsourcing success. |
| first_indexed | 2024-03-06T05:26:07Z |
| format | Article |
| id | um.eprints-10427 |
| institution | Universiti Malaya |
| language | English |
| last_indexed | 2024-03-06T05:26:07Z |
| publishDate | 2012 |
| publisher | International Journal Research Publications |
| record_format | dspace |
| spelling | um.eprints-104272014-11-04T06:34:34Z http://eprints.um.edu.my/10427/ Outsourcing success: critical managerial factors in the services sector Nilakshi, W.K.G. Musa, G. HD28 Management. Industrial Management Competition in modern business is competition among business networks. In businesses, outsourcing has become a common practice. Managers‟ responsibility has broadened from managing business to managing business context including outsourcing. The overall aim of this paper is to develop a framework which considers all the important factors and their interactions in measuring outsourcing success. The framework is derived from the perspectives of resource dependency and social exchange theories. Degrees of outsourcing, vendor management capability and vendor‟s service performance, have been deduced as the most critical factors which influence outsourcing success. Compatibility between partners and partnership quality are proposed to respectively mediate and moderate the effect on outsourcing success. International Journal Research Publications 2012 Article PeerReviewed application/pdf en http://eprints.um.edu.my/10427/1/00007082_76649.pdf Nilakshi, W.K.G. and Musa, G. (2012) Outsourcing success: critical managerial factors in the services sector. Research Journal of Social Science and Management , 1 (9). pp. 193-212. ISSN 2251-1571, |
| spellingShingle | HD28 Management. Industrial Management Nilakshi, W.K.G. Musa, G. Outsourcing success: critical managerial factors in the services sector |
| title | Outsourcing success: critical managerial factors in the services sector |
| title_full | Outsourcing success: critical managerial factors in the services sector |
| title_fullStr | Outsourcing success: critical managerial factors in the services sector |
| title_full_unstemmed | Outsourcing success: critical managerial factors in the services sector |
| title_short | Outsourcing success: critical managerial factors in the services sector |
| title_sort | outsourcing success critical managerial factors in the services sector |
| topic | HD28 Management. Industrial Management |
| url | http://eprints.um.edu.my/10427/1/00007082_76649.pdf |
| work_keys_str_mv | AT nilakshiwkg outsourcingsuccesscriticalmanagerialfactorsintheservicessector AT musag outsourcingsuccesscriticalmanagerialfactorsintheservicessector |