ROI and library governance which is the key indicator: Satisfaction, value and loyalty?

ROI and library governance which is the key indicator: Satisfaction, value and loyalty?

Bibliographic Details
Main Author:	Kaur, K.
Format:	Conference or Workshop Item
Language:	English
Published:	2012
Subjects:	Z Bibliography. Library Science. Information Resources
Online Access:	http://eprints.um.edu.my/14101/1/Dr._Kiran_Kaur_%28Which_is_the_key_indicator%2C_Satisfaction%2C_value_or_loyalty%29.pdf

Similar Items

Performance Indicators in Measuring Academic Library
by: Sahak, Mohd Dasuki, et al.
Published: (2012)

Impak pameran dan perkhidmatan pandu lalu terhadap pinjaman buku baharu: kajian berasaskan Return on Investment (ROI)
by: Ibrahim, Shamsudin, et al.
Published: (2016)

The practices of customer satisfaction survey among Malaysian libraries
by: Md Ishak, Amir Hussain, et al.
Published: (2014)

Users’ perspectives of library space: An analysis of user satisfaction survey at the University of Malaya, Malaysia
by: Sinnasamy, J., et al.
Published: (2014)

A comparison of structural equation modeling approaches with DeLone & McLean's model: A case study of radio-frequency identification user satisfaction in Malaysian university libraries
by: Noudoostbeni, Ali, et al.
Published: (2018)

Managing Universiti Sains Malaysia libraries 2.0: developing strategic leadership values for librarians
by: Ghadzali, Mohd Pisol, et al.
Published: (2008)

A wider-based utilization of university libraries: a case-study of the library, University of Malaya
by: Mun, K.S.
Published: (1981)

Malaysian Journal of Library and Information Science 1996-2000: a bibliometric study
by: Tiew, W.S., et al.
Published: (2002)

Malaysian Journal of Library and Information Science, 1996-2000: A bibliometric Study.
by: Tiew, W.S., et al.
Published: (2001)

Sudanese library anxiety constructs
by: Abusin, K.A., et al.
Published: (2011)

Microcomputers in a library environment: the experience of library, Faculty Of Egineering
by: Lee, A.
Published: (1989)

Leadership And National Development: The Role Of The National Library In Transforming Libraries
by: Ahmad, Nafisah
Published: (2015)

Library automation of University of Malaya Library system: the hardware componebt and environment
by: Lee, A.
Published: (1991)

6th International Conference on Libraries (ICOL) 2017 “Towards Lean Libraries”
by: Radia, Banu J. M., et al.
Published: (2018)

Qualitative Inquiry on Marketing Strategies for Promotion of Library Services in University Libraries in Nigeria
by: Zubair, Muhammad Salihu, et al.
Published: (2017)

Acceptance of Koha Open Source System among Librarians in the Malaysian Academic Libraries: An Exploratory Qualitative Study
by: Mohideen, Zainab Ajab, et al.
Published: (2019)

MS ISO 9001:2000 Implementation in Malaysian Academic Libraries
by: Kaur, Kiran
Published: (2007)

Coping With Technology In Academic Libraries
by: Saupi Udin, Zanaria
Published: (2015)

Social Networks for Library Promotion
by: Irawati, Ina
Published: (2012)

Exploring library anxiety among Sudanese university students
by: Abusin, K.A., et al.
Published: (2010)

Disaster preparedness for academic libraries in Malaysia: An exploratory study
by: Siti Juryiah, M.K., et al.
Published: (2015)

Implementation of Open Source Integrated Library System in Academic Libraries of Pakistan: A Proposed Framework
by: Chandio, Abida Kanwal, et al.
Published: (2017)

Towards library 2.0: the adoption of web 2.0 applications in academic library websites in Malaysia
by: Hazidah, N.A.
Published: (2012)

Towards Library 2.0: The Adoption of Web 2.0 Applications in Academic Library Websites in Malaysia
by: Awang, Nor Hazidah
Published: (2012)

Scientific periodicals in the University of Malaya Library - a bibliometric evaluation
by: Sen, B.K., et al.
Published: (1996)

The influence of learning value on learning management system use: An extension of UTAUT2
by: Ain, N., et al.
Published: (2016)

The digital library as an enterprise: the Zachman approach
by: Abdullah, A., et al.
Published: (2008)

Library Resources and Services and Publication Productivity
by: Zainab, A.N.
Published: (2001)

Malaysiana collection at the University of Malaya library
by: Sinnasamy, Janaki
Published: (2011)

The Penang Libraries Past, Present & Future
by: Fazal, Anwar
Published: (2015)

National Digital Library Initiative In Korea
by: Hee-kyeung , Ryu
Published: (2009)

National Digital Library initiative in Korea
by: Ryu , Hee-kyeung
Published: (2009)

Institutional repositories and libraries: Being visible
by: Che Nasir, N.E.
Published: (2012)

My Library At Sutera Mall: A Library With A Unique Backdrop (Consal XVI Conference In Bangkok, June 2015)
by: Aljunied, Zahra
Published: (2015)

Corporate social responsibility and Library collaborative partnership
by: Khoir, Safirotu
Published: (2011)

The Almost Forgotten Library: Revisiting Toxic Sources
by: Merican, Ahmad Murad Mohd Noor, et al.
Published: (2017)

Standard perpustakaan universiti = University library standards
by: Jawatankuasa Kerja Standard, Persatuan Pustakawan Malaysia
Published: (2018)

Librarians' role as change agents for institutional repositories: A case of Malaysian academic libraries
by: Kamraninia, K., et al.
Published: (2010)

The role of academic libraries in facilitating postgraduate students' research
by: Rasul, A., et al.
Published: (2010)

Participating in the national collaborative digital library of Malay manuscripts
by: Edzan, N.N.
Published: (2008)