Identifying what services need to be improved by measuring the library's performance
Thi~ is an exploratory attempt to use a modified version of SERVPERF to assess user's sat!sjaction with the services provided by an [S09000:2000 certified library at a private Umv~rsity in Malaysia where measuring performance would be an integral part to ;Ontl~uously improve quality of servi...
| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | English |
| Publicado em: |
2007
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| Assuntos: | |
| Acesso em linha: | http://eprints.um.edu.my/14417/1/Identifiying_what_services_need_to_be_improved.pdf |