Dental tourism: Examining tourist profiles, motivation and satisfaction
Despite the overwhelming interest in medical tourism research, knowledge in dental tourism, which is its subspecialty, remains limited. This study is the first to measure tourist profiles, travel motivation and satisfaction among inbound dental tourists in Malaysia. We purposely sampled twelve selec...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Elsevier
2017
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| Online Access: | http://eprints.um.edu.my/17799/1/Dental_tourism_Examining_tourist_profiles%2C_motivation_and.pdf |
| _version_ | 1796947217847681024 |
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| author | Jaapar, M. Musa, G. Moghavvemi, S. Saub, R. |
| author_facet | Jaapar, M. Musa, G. Moghavvemi, S. Saub, R. |
| author_sort | Jaapar, M. |
| collection | UM |
| description | Despite the overwhelming interest in medical tourism research, knowledge in dental tourism, which is its subspecialty, remains limited. This study is the first to measure tourist profiles, travel motivation and satisfaction among inbound dental tourists in Malaysia. We purposely sampled twelve selected private dental clinics in Kuala Lumpur, Selangor, Melaka and Penang; and distributed the questionnaires to their inbound dental tourists. A total of 196 inbound tourists responded to the questionnaire, mainly from Southeast Asia, Australia, New Zealand and Europe. In order of importance, the main motivation factors were dental care quality, dental care information access, and cost-savings. Tourists were extremely satisfied with dental care services received in the country. While dental care quality, dental care information access and supporting services positively influenced tourist satisfaction; cost-savings and cultural similarities had negative influences. Based on the research findings, we propose some managerial and marketing recommendations. (C) 2017 Elsevier Ltd. All rights reserved. |
| first_indexed | 2024-03-06T05:43:34Z |
| format | Article |
| id | um.eprints-17799 |
| institution | Universiti Malaya |
| language | English |
| last_indexed | 2024-03-06T05:43:34Z |
| publishDate | 2017 |
| publisher | Elsevier |
| record_format | dspace |
| spelling | um.eprints-177992017-09-27T05:29:36Z http://eprints.um.edu.my/17799/ Dental tourism: Examining tourist profiles, motivation and satisfaction Jaapar, M. Musa, G. Moghavvemi, S. Saub, R. Practice of dentistry. Dental economics Despite the overwhelming interest in medical tourism research, knowledge in dental tourism, which is its subspecialty, remains limited. This study is the first to measure tourist profiles, travel motivation and satisfaction among inbound dental tourists in Malaysia. We purposely sampled twelve selected private dental clinics in Kuala Lumpur, Selangor, Melaka and Penang; and distributed the questionnaires to their inbound dental tourists. A total of 196 inbound tourists responded to the questionnaire, mainly from Southeast Asia, Australia, New Zealand and Europe. In order of importance, the main motivation factors were dental care quality, dental care information access, and cost-savings. Tourists were extremely satisfied with dental care services received in the country. While dental care quality, dental care information access and supporting services positively influenced tourist satisfaction; cost-savings and cultural similarities had negative influences. Based on the research findings, we propose some managerial and marketing recommendations. (C) 2017 Elsevier Ltd. All rights reserved. Elsevier 2017 Article PeerReviewed application/pdf en http://eprints.um.edu.my/17799/1/Dental_tourism_Examining_tourist_profiles%2C_motivation_and.pdf Jaapar, M. and Musa, G. and Moghavvemi, S. and Saub, R. (2017) Dental tourism: Examining tourist profiles, motivation and satisfaction. Tourism Management, 61. pp. 538-552. ISSN 0261-5177, DOI https://doi.org/10.1016/j.tourman.2017.02.023 <https://doi.org/10.1016/j.tourman.2017.02.023>. http://www.sciencedirect.com/science/article/pii/S0261517717300511 doi:10.1016/j.tourman.2017.02.023 |
| spellingShingle | Practice of dentistry. Dental economics Jaapar, M. Musa, G. Moghavvemi, S. Saub, R. Dental tourism: Examining tourist profiles, motivation and satisfaction |
| title | Dental tourism: Examining tourist profiles, motivation and satisfaction |
| title_full | Dental tourism: Examining tourist profiles, motivation and satisfaction |
| title_fullStr | Dental tourism: Examining tourist profiles, motivation and satisfaction |
| title_full_unstemmed | Dental tourism: Examining tourist profiles, motivation and satisfaction |
| title_short | Dental tourism: Examining tourist profiles, motivation and satisfaction |
| title_sort | dental tourism examining tourist profiles motivation and satisfaction |
| topic | Practice of dentistry. Dental economics |
| url | http://eprints.um.edu.my/17799/1/Dental_tourism_Examining_tourist_profiles%2C_motivation_and.pdf |
| work_keys_str_mv | AT jaaparm dentaltourismexaminingtouristprofilesmotivationandsatisfaction AT musag dentaltourismexaminingtouristprofilesmotivationandsatisfaction AT moghavvemis dentaltourismexaminingtouristprofilesmotivationandsatisfaction AT saubr dentaltourismexaminingtouristprofilesmotivationandsatisfaction |