Mediation - the Malaysian Dental Association experience
Objectives: To study the success and failures of the mediation process of complaints from 2004-2007 by the Complaints Bureau Steering Committee and the Public Complaints Bureau Committee of the Malaysian Dental Association (MDA). Methods: Retrospective analysis of complaints from the records at the...
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| Format: | Article |
| Language: | English English |
| Published: |
Wiley
2009
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| Online Access: | http://eprints.um.edu.my/3862/1/Mediation_-_the_Malaysian_Dental_Association_experience.pdf http://eprints.um.edu.my/3862/2/Mediation_-_the_Malaysian_Dental.pdf |
| _version_ | 1796945051288338432 |
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| author | Purmal, K. Nambiar, P. |
| author_facet | Purmal, K. Nambiar, P. |
| author_sort | Purmal, K. |
| collection | UM |
| description | Objectives: To study the success and failures of the mediation process of complaints from 2004-2007 by the Complaints Bureau Steering Committee and the Public Complaints Bureau Committee of the Malaysian Dental Association (MDA). Methods: Retrospective analysis of complaints from the records at the MDA. Results: There were 41 cases during the three years, most involved surgical procedures (9), endodontics (9), miscellaneous (8), orthodontics (6), restorative problems (6) and prosthetics (2). Chinese patients made the most complaints (67) followed by Malay patients (23), foreigners (7) and Indians (3). 69 of the cases where against dentists working in the KIang Valley, 14 in Johore and the rest in various part of the country. 69 of the cases were successfully mediated, 10 unresolved and the 21 are in various stages of mediation. Conclusion: It is heartening to report that the MDA has successfully mediated in a sizeable number of the complaints which are increasing yearly. |
| first_indexed | 2024-03-06T05:10:52Z |
| format | Article |
| id | um.eprints-3862 |
| institution | Universiti Malaya |
| language | English English |
| last_indexed | 2024-03-06T05:10:52Z |
| publishDate | 2009 |
| publisher | Wiley |
| record_format | dspace |
| spelling | um.eprints-38622019-03-20T06:53:07Z http://eprints.um.edu.my/3862/ Mediation - the Malaysian Dental Association experience Purmal, K. Nambiar, P. RK Dentistry Objectives: To study the success and failures of the mediation process of complaints from 2004-2007 by the Complaints Bureau Steering Committee and the Public Complaints Bureau Committee of the Malaysian Dental Association (MDA). Methods: Retrospective analysis of complaints from the records at the MDA. Results: There were 41 cases during the three years, most involved surgical procedures (9), endodontics (9), miscellaneous (8), orthodontics (6), restorative problems (6) and prosthetics (2). Chinese patients made the most complaints (67) followed by Malay patients (23), foreigners (7) and Indians (3). 69 of the cases where against dentists working in the KIang Valley, 14 in Johore and the rest in various part of the country. 69 of the cases were successfully mediated, 10 unresolved and the 21 are in various stages of mediation. Conclusion: It is heartening to report that the MDA has successfully mediated in a sizeable number of the complaints which are increasing yearly. Wiley 2009 Article PeerReviewed application/pdf en http://eprints.um.edu.my/3862/1/Mediation_-_the_Malaysian_Dental_Association_experience.pdf application/pdf en http://eprints.um.edu.my/3862/2/Mediation_-_the_Malaysian_Dental.pdf Purmal, K. and Nambiar, P. (2009) Mediation - the Malaysian Dental Association experience. International Dental Journal, 59 (3). pp. 155-160. ISSN 0020-6539, DOI https://doi.org/10.1922/IDJ_2117Purmal06 <https://doi.org/10.1922/IDJ_2117Purmal06>. 10.1922/IDJ_2117Purmal06 |
| spellingShingle | RK Dentistry Purmal, K. Nambiar, P. Mediation - the Malaysian Dental Association experience |
| title | Mediation - the Malaysian Dental Association experience |
| title_full | Mediation - the Malaysian Dental Association experience |
| title_fullStr | Mediation - the Malaysian Dental Association experience |
| title_full_unstemmed | Mediation - the Malaysian Dental Association experience |
| title_short | Mediation - the Malaysian Dental Association experience |
| title_sort | mediation the malaysian dental association experience |
| topic | RK Dentistry |
| url | http://eprints.um.edu.my/3862/1/Mediation_-_the_Malaysian_Dental_Association_experience.pdf http://eprints.um.edu.my/3862/2/Mediation_-_the_Malaysian_Dental.pdf |
| work_keys_str_mv | AT purmalk mediationthemalaysiandentalassociationexperience AT nambiarp mediationthemalaysiandentalassociationexperience |