Satisfaction with school dental service provided by mobile dental squads
Feedback on satisfaction with dental care is vital for continuous improvement of the service delivery process and outcome. The objective of this study was to assess the satisfaction with school dental service (SDS) provided via mobile dental squads in Selangor, Malaysia, under 4 domains of satisfact...
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| Format: | Article |
| Language: | English English |
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SAGE Publications
2010
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| Online Access: | http://eprints.um.edu.my/4263/1/Satisfaction_With_School_Dental_Service_Provided_by_Mobile_Dental_Squads.pdf http://eprints.um.edu.my/4263/2/Satisfaction_With_School_Dental_Service_Provided_by_Mobile_Dental_Squads.pdf |
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| author | Othman, N. Razak, I.A. |
| author_facet | Othman, N. Razak, I.A. |
| author_sort | Othman, N. |
| collection | UM |
| description | Feedback on satisfaction with dental care is vital for continuous improvement of the service delivery process and outcome. The objective of this study was to assess the satisfaction with school dental service (SDS) provided via mobile dental squads in Selangor, Malaysia, under 4 domains of satisfaction: patient-personnel interaction, technical competency, administrative efficiency, and clinic setup using self-administered questionnaires. Among the 607 participants who had received treatment, 62 were satisfied with the services provided. In terms of domains, technical competency achieved the highest satisfaction score, whereas clinic setup was ranked the lowest. As for items within the domains, the most acceptable was "dental operator did not ask personal things which were not dentally related," whereas privacy of treatment was the least acceptable. In conclusion, whereas children were generally satisfied with the SDS, this study indicates that there are still areas for further improvement. |
| first_indexed | 2024-03-06T05:11:38Z |
| format | Article |
| id | um.eprints-4263 |
| institution | Universiti Malaya |
| language | English English |
| last_indexed | 2024-03-06T05:11:38Z |
| publishDate | 2010 |
| publisher | SAGE Publications |
| record_format | dspace |
| spelling | um.eprints-42632019-08-26T07:55:05Z http://eprints.um.edu.my/4263/ Satisfaction with school dental service provided by mobile dental squads Othman, N. Razak, I.A. RK Dentistry Feedback on satisfaction with dental care is vital for continuous improvement of the service delivery process and outcome. The objective of this study was to assess the satisfaction with school dental service (SDS) provided via mobile dental squads in Selangor, Malaysia, under 4 domains of satisfaction: patient-personnel interaction, technical competency, administrative efficiency, and clinic setup using self-administered questionnaires. Among the 607 participants who had received treatment, 62 were satisfied with the services provided. In terms of domains, technical competency achieved the highest satisfaction score, whereas clinic setup was ranked the lowest. As for items within the domains, the most acceptable was "dental operator did not ask personal things which were not dentally related," whereas privacy of treatment was the least acceptable. In conclusion, whereas children were generally satisfied with the SDS, this study indicates that there are still areas for further improvement. SAGE Publications 2010 Article PeerReviewed application/pdf en http://eprints.um.edu.my/4263/1/Satisfaction_With_School_Dental_Service_Provided_by_Mobile_Dental_Squads.pdf application/pdf en http://eprints.um.edu.my/4263/2/Satisfaction_With_School_Dental_Service_Provided_by_Mobile_Dental_Squads.pdf Othman, N. and Razak, I.A. (2010) Satisfaction with school dental service provided by mobile dental squads. Asia Pacific Journal of Public Health, 22 (4). pp. 415-425. ISSN 1010-5395, DOI https://doi.org/10.1177/1010539510370794 <https://doi.org/10.1177/1010539510370794>. 10.1177/1010539510370794 |
| spellingShingle | RK Dentistry Othman, N. Razak, I.A. Satisfaction with school dental service provided by mobile dental squads |
| title | Satisfaction with school dental service provided by mobile dental squads |
| title_full | Satisfaction with school dental service provided by mobile dental squads |
| title_fullStr | Satisfaction with school dental service provided by mobile dental squads |
| title_full_unstemmed | Satisfaction with school dental service provided by mobile dental squads |
| title_short | Satisfaction with school dental service provided by mobile dental squads |
| title_sort | satisfaction with school dental service provided by mobile dental squads |
| topic | RK Dentistry |
| url | http://eprints.um.edu.my/4263/1/Satisfaction_With_School_Dental_Service_Provided_by_Mobile_Dental_Squads.pdf http://eprints.um.edu.my/4263/2/Satisfaction_With_School_Dental_Service_Provided_by_Mobile_Dental_Squads.pdf |
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