Modelling customers attitude towards E-Government services
—e-Government structures permits the government to operate in a more transparent and accountable manner of which it increases the power of the individual in relation to that of the government. This paper identifies the factors that determine customer’s attitude towards e-Government services using a...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
World Academy of Science
2011
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/20587/1/Modelling%20customers%20attitude%20towards%20E.pdf |
| _version_ | 1796910015536168960 |
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| author | Norazah Mohd Suki T Ramayah |
| author_facet | Norazah Mohd Suki T Ramayah |
| author_sort | Norazah Mohd Suki |
| collection | UMS |
| description | —e-Government structures permits the government to operate in a more transparent and accountable manner of which it
increases the power of the individual in relation to that of the government. This paper identifies the factors that determine customer’s attitude towards e-Government services using a theoretical model based on the Technology Acceptance Model. Data relating to the constructs were collected from 200 respondents. The research model was tested using Structural Equation Modeling (SEM) techniques via the Analysis of Moment Structure (AMOS 16) computer software. SEM is a comprehensive approach to testing hypotheses about relations among observed and latent variables. The proposed model fits the data well. The results demonstrated that eGovernment services acceptance can be explained in terms of
compatibility and attitude towards e-Government services. The setup of the e-Government services will be compatible with the way users work and are more likely to adopt e-Government services owing to their familiarity with the Internet for various official, personal, and recreational uses. In addition, managerial implications for government policy makers, government agencies, and system developers are also discussed. |
| first_indexed | 2024-03-06T02:58:10Z |
| format | Article |
| id | ums.eprints-20587 |
| institution | Universiti Malaysia Sabah |
| language | English |
| last_indexed | 2024-03-06T02:58:10Z |
| publishDate | 2011 |
| publisher | World Academy of Science |
| record_format | dspace |
| spelling | ums.eprints-205872018-08-06T08:28:16Z https://eprints.ums.edu.my/id/eprint/20587/ Modelling customers attitude towards E-Government services Norazah Mohd Suki T Ramayah HD Industries. Land use. Labor —e-Government structures permits the government to operate in a more transparent and accountable manner of which it increases the power of the individual in relation to that of the government. This paper identifies the factors that determine customer’s attitude towards e-Government services using a theoretical model based on the Technology Acceptance Model. Data relating to the constructs were collected from 200 respondents. The research model was tested using Structural Equation Modeling (SEM) techniques via the Analysis of Moment Structure (AMOS 16) computer software. SEM is a comprehensive approach to testing hypotheses about relations among observed and latent variables. The proposed model fits the data well. The results demonstrated that eGovernment services acceptance can be explained in terms of compatibility and attitude towards e-Government services. The setup of the e-Government services will be compatible with the way users work and are more likely to adopt e-Government services owing to their familiarity with the Internet for various official, personal, and recreational uses. In addition, managerial implications for government policy makers, government agencies, and system developers are also discussed. World Academy of Science 2011 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/20587/1/Modelling%20customers%20attitude%20towards%20E.pdf Norazah Mohd Suki and T Ramayah (2011) Modelling customers attitude towards E-Government services. World Academy of Science, Engineering and Technology, 57. ISSN 2010-3778 |
| spellingShingle | HD Industries. Land use. Labor Norazah Mohd Suki T Ramayah Modelling customers attitude towards E-Government services |
| title | Modelling customers attitude towards E-Government services |
| title_full | Modelling customers attitude towards E-Government services |
| title_fullStr | Modelling customers attitude towards E-Government services |
| title_full_unstemmed | Modelling customers attitude towards E-Government services |
| title_short | Modelling customers attitude towards E-Government services |
| title_sort | modelling customers attitude towards e government services |
| topic | HD Industries. Land use. Labor |
| url | https://eprints.ums.edu.my/id/eprint/20587/1/Modelling%20customers%20attitude%20towards%20E.pdf |
| work_keys_str_mv | AT norazahmohdsuki modellingcustomersattitudetowardsegovernmentservices AT tramayah modellingcustomersattitudetowardsegovernmentservices |