Employees’ trust in supervisor and organizational citizenship behavior among bank employees
The purpose of this study was to investigate the influence of employees’ trust in their supervisor on their organizational citizenship behavior. This study also investigated the moderating effect of working experience in the relationship between employees’ trust and their organizational citizenship...
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| Format: | Article |
| Language: | English English |
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Unit Penyelidikan Psikologi dan Kesihatan Sosial UMS
2018
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| Online Access: | https://eprints.ums.edu.my/id/eprint/30628/1/Employees%E2%80%99%20trust%20in%20supervisor%20and%20organizational%20citizenship%20behavior%20among%20bank%20employees.pdf https://eprints.ums.edu.my/id/eprint/30628/2/Employees%E2%80%99%20trust%20in%20supervisor%20and%20organizational%20citizenship%20behavior%20among%20bank%20employees1.pdf |
| _version_ | 1825714389973467136 |
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| author | Mah, Suh Wei Chua, Bee Seok Tan, Cho Chiew |
| author_facet | Mah, Suh Wei Chua, Bee Seok Tan, Cho Chiew |
| author_sort | Mah, Suh Wei |
| collection | UMS |
| description | The purpose of this study was to investigate the influence of employees’ trust in their supervisor on their organizational citizenship behavior. This study also investigated the moderating effect of working experience in the relationship between employees’ trust and their organizational citizenship behavior. Data were collected from 163 employees working in local-owned and foreign-owned bank in Kota Kinabalu, Sabah. The Employees Trust Scale created by Chua et al. and Organizational Citizenship Behavior Scale by Smith et al. were used in this study. Result indicated that employees’ trust has positive and significant influence on their organizational citizenship behavior. Analysis on five subscales of employees’ trust indicated that the subscale of position status and relationship were the significant predictors of employee’s organizational citizenship behavior. Employee’s working experience had moderating effect in the relationship between employees’ trust and organizational citizenship behavior. However, the moderating effect only significant in the relationship between subscale of employer-employee relationship and organizational citizenship behavior among employees with less working experience. This study, it indicated that employees’ trust has an impact on organizational citizenship behavior (OCB) in banking industry. This study also found that employees’ working experience moderated the relationship between subscale of employer-employee relationship and organizational citizenship behavior. |
| first_indexed | 2024-03-06T03:11:06Z |
| format | Article |
| id | ums.eprints-30628 |
| institution | Universiti Malaysia Sabah |
| language | English English |
| last_indexed | 2024-03-06T03:11:06Z |
| publishDate | 2018 |
| publisher | Unit Penyelidikan Psikologi dan Kesihatan Sosial UMS |
| record_format | dspace |
| spelling | ums.eprints-306282021-10-25T12:01:58Z https://eprints.ums.edu.my/id/eprint/30628/ Employees’ trust in supervisor and organizational citizenship behavior among bank employees Mah, Suh Wei Chua, Bee Seok Tan, Cho Chiew HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture The purpose of this study was to investigate the influence of employees’ trust in their supervisor on their organizational citizenship behavior. This study also investigated the moderating effect of working experience in the relationship between employees’ trust and their organizational citizenship behavior. Data were collected from 163 employees working in local-owned and foreign-owned bank in Kota Kinabalu, Sabah. The Employees Trust Scale created by Chua et al. and Organizational Citizenship Behavior Scale by Smith et al. were used in this study. Result indicated that employees’ trust has positive and significant influence on their organizational citizenship behavior. Analysis on five subscales of employees’ trust indicated that the subscale of position status and relationship were the significant predictors of employee’s organizational citizenship behavior. Employee’s working experience had moderating effect in the relationship between employees’ trust and organizational citizenship behavior. However, the moderating effect only significant in the relationship between subscale of employer-employee relationship and organizational citizenship behavior among employees with less working experience. This study, it indicated that employees’ trust has an impact on organizational citizenship behavior (OCB) in banking industry. This study also found that employees’ working experience moderated the relationship between subscale of employer-employee relationship and organizational citizenship behavior. Unit Penyelidikan Psikologi dan Kesihatan Sosial UMS 2018 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/30628/1/Employees%E2%80%99%20trust%20in%20supervisor%20and%20organizational%20citizenship%20behavior%20among%20bank%20employees.pdf text en https://eprints.ums.edu.my/id/eprint/30628/2/Employees%E2%80%99%20trust%20in%20supervisor%20and%20organizational%20citizenship%20behavior%20among%20bank%20employees1.pdf Mah, Suh Wei and Chua, Bee Seok and Tan, Cho Chiew (2018) Employees’ trust in supervisor and organizational citizenship behavior among bank employees. Jurnal Psikologi dan Kesihatan Sosial (JPsiKS), 2. pp. 41-47. ISSN 2600-7819 http://jpsiks.cseap.edu.my/index.php/journal/search_journal?search_type=volume&searchj=vol%202 |
| spellingShingle | HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture Mah, Suh Wei Chua, Bee Seok Tan, Cho Chiew Employees’ trust in supervisor and organizational citizenship behavior among bank employees |
| title | Employees’ trust in supervisor and organizational citizenship behavior among bank employees |
| title_full | Employees’ trust in supervisor and organizational citizenship behavior among bank employees |
| title_fullStr | Employees’ trust in supervisor and organizational citizenship behavior among bank employees |
| title_full_unstemmed | Employees’ trust in supervisor and organizational citizenship behavior among bank employees |
| title_short | Employees’ trust in supervisor and organizational citizenship behavior among bank employees |
| title_sort | employees trust in supervisor and organizational citizenship behavior among bank employees |
| topic | HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture |
| url | https://eprints.ums.edu.my/id/eprint/30628/1/Employees%E2%80%99%20trust%20in%20supervisor%20and%20organizational%20citizenship%20behavior%20among%20bank%20employees.pdf https://eprints.ums.edu.my/id/eprint/30628/2/Employees%E2%80%99%20trust%20in%20supervisor%20and%20organizational%20citizenship%20behavior%20among%20bank%20employees1.pdf |
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