High-performance work practices and service quality in mid-scale lodging industry
The main objective of this research is to examine the important constructs of service quality in its relation to high performance work practice, with employee engagement as mediating factor. It attempts to identify the potential gap in the service quality performance of fulltime frontline employees...
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| Format: | Article |
| Language: | English English |
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Medwell Publishing
2016
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| Online Access: | https://eprints.ums.edu.my/id/eprint/30946/1/High-Performance%20Work%20Practices%20and%20Service%20Quality%20in%20Mid-Scale%20Lodging%20Industry.pdf https://eprints.ums.edu.my/id/eprint/30946/2/High-Performance%20Work%20Practices%20and%20Service%20Quality%20in%20Mid-Scale%20Lodging%20Industry_ABSTRACT.pdf |
| _version_ | 1825714433412825088 |
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| author | Mary Monica Jiony Lew, Tek-Yew Geoffrey Harvey Tanakinjal Daria Gom Ruth S. Siganul |
| author_facet | Mary Monica Jiony Lew, Tek-Yew Geoffrey Harvey Tanakinjal Daria Gom Ruth S. Siganul |
| author_sort | Mary Monica Jiony |
| collection | UMS |
| description | The main objective of this research is to examine the important constructs of service quality in its relation to high performance work practice, with employee engagement as mediating factor. It attempts to identify the potential gap in the service quality performance of fulltime frontline employees in midscale lodging industry in Sabah, Malaysia. A preliminary study to complement a larger research, this study intends to use both qualitative and quantitative approach. The three-fold potential contributions of this paper include: enriching the literature of strategic Human Resource (HR) and Organizational Behavior (OB), as empirical evidence to the management of lodging industry and the service sector in general, and lastly, contributing toward the sustainable and robust performance of the ‘Sabah Hospitality Service Quality Performance. |
| first_indexed | 2024-03-06T03:11:44Z |
| format | Article |
| id | ums.eprints-30946 |
| institution | Universiti Malaysia Sabah |
| language | English English |
| last_indexed | 2024-03-06T03:11:44Z |
| publishDate | 2016 |
| publisher | Medwell Publishing |
| record_format | dspace |
| spelling | ums.eprints-309462021-11-17T07:29:39Z https://eprints.ums.edu.my/id/eprint/30946/ High-performance work practices and service quality in mid-scale lodging industry Mary Monica Jiony Lew, Tek-Yew Geoffrey Harvey Tanakinjal Daria Gom Ruth S. Siganul TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service The main objective of this research is to examine the important constructs of service quality in its relation to high performance work practice, with employee engagement as mediating factor. It attempts to identify the potential gap in the service quality performance of fulltime frontline employees in midscale lodging industry in Sabah, Malaysia. A preliminary study to complement a larger research, this study intends to use both qualitative and quantitative approach. The three-fold potential contributions of this paper include: enriching the literature of strategic Human Resource (HR) and Organizational Behavior (OB), as empirical evidence to the management of lodging industry and the service sector in general, and lastly, contributing toward the sustainable and robust performance of the ‘Sabah Hospitality Service Quality Performance. Medwell Publishing 2016 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/30946/1/High-Performance%20Work%20Practices%20and%20Service%20Quality%20in%20Mid-Scale%20Lodging%20Industry.pdf text en https://eprints.ums.edu.my/id/eprint/30946/2/High-Performance%20Work%20Practices%20and%20Service%20Quality%20in%20Mid-Scale%20Lodging%20Industry_ABSTRACT.pdf Mary Monica Jiony and Lew, Tek-Yew and Geoffrey Harvey Tanakinjal and Daria Gom and Ruth S. Siganul (2016) High-performance work practices and service quality in mid-scale lodging industry. The Social Sciences, 11. 7290 -7294. ISSN 1818-5800 (P-ISSN) , 1993-6125 (E-ISSN) http://docsdrive.com/pdfs/medwelljournals/sscience/2016/7290-7294.pdf http://dx.doi.org/10.36478/sscience.2016.7290.7294 http://dx.doi.org/10.36478/sscience.2016.7290.7294 |
| spellingShingle | TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service Mary Monica Jiony Lew, Tek-Yew Geoffrey Harvey Tanakinjal Daria Gom Ruth S. Siganul High-performance work practices and service quality in mid-scale lodging industry |
| title | High-performance work practices and service quality in mid-scale lodging industry |
| title_full | High-performance work practices and service quality in mid-scale lodging industry |
| title_fullStr | High-performance work practices and service quality in mid-scale lodging industry |
| title_full_unstemmed | High-performance work practices and service quality in mid-scale lodging industry |
| title_short | High-performance work practices and service quality in mid-scale lodging industry |
| title_sort | high performance work practices and service quality in mid scale lodging industry |
| topic | TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service |
| url | https://eprints.ums.edu.my/id/eprint/30946/1/High-Performance%20Work%20Practices%20and%20Service%20Quality%20in%20Mid-Scale%20Lodging%20Industry.pdf https://eprints.ums.edu.my/id/eprint/30946/2/High-Performance%20Work%20Practices%20and%20Service%20Quality%20in%20Mid-Scale%20Lodging%20Industry_ABSTRACT.pdf |
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