The effect of social feature quality on the social commerce system
The emergence of social networks has triggered the evolution of e-commerce to what is now known as social-commerce (s-commerce). However, s-commerce users experience problems related to its social features that affect s-commerce effectiveness. Therefore, the paper examines the effect of social featu...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English English |
| Published: |
Science and Information Organization
2019
|
| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/33485/1/The%20effect%20of%20social%20feature%20quality%20on%20the%20social%20commerce%20system.pdf https://eprints.ums.edu.my/id/eprint/33485/2/The%20effect%20of%20social%20feature%20quality%20on%20the%20social%20commerce%20system%20_ABSTRACT.pdf |
| _version_ | 1825714888073281536 |
|---|---|
| author | Nona Masnie Mohd. Nistah Maryati Mohd. Yusof Suaini Sura Ook, Lee |
| author_facet | Nona Masnie Mohd. Nistah Maryati Mohd. Yusof Suaini Sura Ook, Lee |
| author_sort | Nona Masnie Mohd. Nistah |
| collection | UMS |
| description | The emergence of social networks has triggered the evolution of e-commerce to what is now known as social-commerce (s-commerce). However, s-commerce users experience problems related to its social features that affect s-commerce effectiveness. Therefore, the paper examines the effect of social feature quality (SFQ) determinants on s-commerce from customer perspective by adapting the information systems success model. A total of 220 online survey responses were analyzed by using confirmatory factor analysis and the structural equitation model to test the proposed model. SFQ shows a significant effect on perceived usefulness and customer satisfaction with an s-commerce system, whereas relationship support quality shows a significant effect on perceived usefulness and customer satisfaction with an s-commerce system but not on social support. A significant relationship is also identified among perceived usefulness, customer satisfaction, and net benefits of an s-commerce system. |
| first_indexed | 2024-03-06T03:18:26Z |
| format | Article |
| id | ums.eprints-33485 |
| institution | Universiti Malaysia Sabah |
| language | English English |
| last_indexed | 2024-03-06T03:18:26Z |
| publishDate | 2019 |
| publisher | Science and Information Organization |
| record_format | dspace |
| spelling | ums.eprints-334852022-07-21T08:23:29Z https://eprints.ums.edu.my/id/eprint/33485/ The effect of social feature quality on the social commerce system Nona Masnie Mohd. Nistah Maryati Mohd. Yusof Suaini Sura Ook, Lee HF5001-6182 Business HM701 Social systems The emergence of social networks has triggered the evolution of e-commerce to what is now known as social-commerce (s-commerce). However, s-commerce users experience problems related to its social features that affect s-commerce effectiveness. Therefore, the paper examines the effect of social feature quality (SFQ) determinants on s-commerce from customer perspective by adapting the information systems success model. A total of 220 online survey responses were analyzed by using confirmatory factor analysis and the structural equitation model to test the proposed model. SFQ shows a significant effect on perceived usefulness and customer satisfaction with an s-commerce system, whereas relationship support quality shows a significant effect on perceived usefulness and customer satisfaction with an s-commerce system but not on social support. A significant relationship is also identified among perceived usefulness, customer satisfaction, and net benefits of an s-commerce system. Science and Information Organization 2019 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/33485/1/The%20effect%20of%20social%20feature%20quality%20on%20the%20social%20commerce%20system.pdf text en https://eprints.ums.edu.my/id/eprint/33485/2/The%20effect%20of%20social%20feature%20quality%20on%20the%20social%20commerce%20system%20_ABSTRACT.pdf Nona Masnie Mohd. Nistah and Maryati Mohd. Yusof and Suaini Sura and Ook, Lee (2019) The effect of social feature quality on the social commerce system. International Journal of Advanced Computer Science and Applications (IJACSA), 10. pp. 136-140. ISSN 2156-5570 (P-ISSN) , 2158-107X (E-ISSN) https://thesai.org/Downloads/Volume10No7/Paper_20-The_Effect_of_Social_Feature_Quality.pdf https://doi.org/10.14569/IJACSA.2019.0100720 https://doi.org/10.14569/IJACSA.2019.0100720 |
| spellingShingle | HF5001-6182 Business HM701 Social systems Nona Masnie Mohd. Nistah Maryati Mohd. Yusof Suaini Sura Ook, Lee The effect of social feature quality on the social commerce system |
| title | The effect of social feature quality on the social commerce system |
| title_full | The effect of social feature quality on the social commerce system |
| title_fullStr | The effect of social feature quality on the social commerce system |
| title_full_unstemmed | The effect of social feature quality on the social commerce system |
| title_short | The effect of social feature quality on the social commerce system |
| title_sort | effect of social feature quality on the social commerce system |
| topic | HF5001-6182 Business HM701 Social systems |
| url | https://eprints.ums.edu.my/id/eprint/33485/1/The%20effect%20of%20social%20feature%20quality%20on%20the%20social%20commerce%20system.pdf https://eprints.ums.edu.my/id/eprint/33485/2/The%20effect%20of%20social%20feature%20quality%20on%20the%20social%20commerce%20system%20_ABSTRACT.pdf |
| work_keys_str_mv | AT nonamasniemohdnistah theeffectofsocialfeaturequalityonthesocialcommercesystem AT maryatimohdyusof theeffectofsocialfeaturequalityonthesocialcommercesystem AT suainisura theeffectofsocialfeaturequalityonthesocialcommercesystem AT ooklee theeffectofsocialfeaturequalityonthesocialcommercesystem AT nonamasniemohdnistah effectofsocialfeaturequalityonthesocialcommercesystem AT maryatimohdyusof effectofsocialfeaturequalityonthesocialcommercesystem AT suainisura effectofsocialfeaturequalityonthesocialcommercesystem AT ooklee effectofsocialfeaturequalityonthesocialcommercesystem |