Continuous usage intention of e-wallet during the Covid-19 pandemic: A Malaysian Case
The goal of this research is to discover characteristics that influence Malaysians' continued usage intention to use e-wallets as a payment mechanism during the Covid-19 pandemic. Design/methodology/approach: Purposive sampling was utilized to obtain data from 417 Malaysians via a self-administ...
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| Format: | Article |
| Language: | English English |
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Universal Publishers
2022
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| Online Access: | https://eprints.ums.edu.my/id/eprint/37562/2/ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/37562/1/FULLTEXT.pdf |
| _version_ | 1825715379248300032 |
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| author | Yapp, Emily Hon Tshin Noratikah Husna Jasmine A.L. Yeap |
| author_facet | Yapp, Emily Hon Tshin Noratikah Husna Jasmine A.L. Yeap |
| author_sort | Yapp, Emily Hon Tshin |
| collection | UMS |
| description | The goal of this research is to discover characteristics that influence Malaysians' continued usage intention to use e-wallets as a payment mechanism during the Covid-19 pandemic. Design/methodology/approach: Purposive sampling was utilized to obtain data from 417 Malaysians via a self-administered online questionnaire. SPSS version 26 and SmartPLS 3.3.3 were used to analyse the data. Enjoyment, incentive, convenience, and habit contribute positively towards users’ continuous usage intention on e-wallets. On the other hand, incentive and convenience have a high influence on users' continuing usage of e-wallets, but pleasure and habit have a modest effect. However, the analysis results demonstrate that subjective norm was not significant in determining users' continuous usage intention. The data was collected in Malaysia during the Covid-19 Pandemic. Therefore, the results of this research cannot be generalised to other counties. E-wallet services providers should pay attention particularly users enjoyment, incentive, convenience and habit because these factor will contribute to users’ continuous usage intention on e-wallets. OThis research provides understanding on what are the essential elements of users’ continuous usage intention on e-wallet among the Malaysian during the Covid-19 pandemic. Although past researchers had studied about enjoyment, subjective norms, and habit as the essential elements of users’ continuous usage intention on e-wallet, however health risk, incentive and convenience are other essential elements that are being added into the study. Certainly, these essentials elements needed attention particularly during the Covid-19 pandemic. |
| first_indexed | 2024-03-06T03:25:56Z |
| format | Article |
| id | ums.eprints-37562 |
| institution | Universiti Malaysia Sabah |
| language | English English |
| last_indexed | 2024-03-06T03:25:56Z |
| publishDate | 2022 |
| publisher | Universal Publishers |
| record_format | dspace |
| spelling | ums.eprints-375622023-10-31T03:27:49Z https://eprints.ums.edu.my/id/eprint/37562/ Continuous usage intention of e-wallet during the Covid-19 pandemic: A Malaysian Case Yapp, Emily Hon Tshin Noratikah Husna Jasmine A.L. Yeap HG1-9999 Finance The goal of this research is to discover characteristics that influence Malaysians' continued usage intention to use e-wallets as a payment mechanism during the Covid-19 pandemic. Design/methodology/approach: Purposive sampling was utilized to obtain data from 417 Malaysians via a self-administered online questionnaire. SPSS version 26 and SmartPLS 3.3.3 were used to analyse the data. Enjoyment, incentive, convenience, and habit contribute positively towards users’ continuous usage intention on e-wallets. On the other hand, incentive and convenience have a high influence on users' continuing usage of e-wallets, but pleasure and habit have a modest effect. However, the analysis results demonstrate that subjective norm was not significant in determining users' continuous usage intention. The data was collected in Malaysia during the Covid-19 Pandemic. Therefore, the results of this research cannot be generalised to other counties. E-wallet services providers should pay attention particularly users enjoyment, incentive, convenience and habit because these factor will contribute to users’ continuous usage intention on e-wallets. OThis research provides understanding on what are the essential elements of users’ continuous usage intention on e-wallet among the Malaysian during the Covid-19 pandemic. Although past researchers had studied about enjoyment, subjective norms, and habit as the essential elements of users’ continuous usage intention on e-wallet, however health risk, incentive and convenience are other essential elements that are being added into the study. Certainly, these essentials elements needed attention particularly during the Covid-19 pandemic. Universal Publishers 2022 Article NonPeerReviewed text en https://eprints.ums.edu.my/id/eprint/37562/2/ABSTRACT.pdf text en https://eprints.ums.edu.my/id/eprint/37562/1/FULLTEXT.pdf Yapp, Emily Hon Tshin and Noratikah Husna and Jasmine A.L. Yeap (2022) Continuous usage intention of e-wallet during the Covid-19 pandemic: A Malaysian Case. Global Business and Management Research: An International Journal, 14 (3s). pp. 1586-1594. |
| spellingShingle | HG1-9999 Finance Yapp, Emily Hon Tshin Noratikah Husna Jasmine A.L. Yeap Continuous usage intention of e-wallet during the Covid-19 pandemic: A Malaysian Case |
| title | Continuous usage intention of e-wallet during the Covid-19 pandemic: A Malaysian Case |
| title_full | Continuous usage intention of e-wallet during the Covid-19 pandemic: A Malaysian Case |
| title_fullStr | Continuous usage intention of e-wallet during the Covid-19 pandemic: A Malaysian Case |
| title_full_unstemmed | Continuous usage intention of e-wallet during the Covid-19 pandemic: A Malaysian Case |
| title_short | Continuous usage intention of e-wallet during the Covid-19 pandemic: A Malaysian Case |
| title_sort | continuous usage intention of e wallet during the covid 19 pandemic a malaysian case |
| topic | HG1-9999 Finance |
| url | https://eprints.ums.edu.my/id/eprint/37562/2/ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/37562/1/FULLTEXT.pdf |
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