The Revolution of Food Delivery: How Online Food Delivery Systems are Transforming the Operation Models of Dining Enterprises
The purpose of this article is twofold. First, it aims to systematically summarize the main research on restaurant operations in the context of takeout, thereby forming a systematic understanding of the current research status. Second, it seeks to propose directions for future research by systematic...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English English |
| Published: |
Asian Scholars Network
2023
|
| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/38684/1/ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/38684/2/FULL%20TEXT.pdf |
| _version_ | 1811136341107277824 |
|---|---|
| author | Shiqiang Yan Sidah Idris Hanum Rania Belfaqeeh |
| author_facet | Shiqiang Yan Sidah Idris Hanum Rania Belfaqeeh |
| author_sort | Shiqiang Yan |
| collection | UMS |
| description | The purpose of this article is twofold. First, it aims to systematically summarize the main research on restaurant operations in the context of takeout, thereby forming a systematic understanding of the current research status. Second, it seeks to propose directions for future research by systematically summarizing previous studies and comparing the concerns of scholars and practitioners. Approach: This work undertakes a comprehensive analysis of the existing literature on the subject by examining 49 highly referenced articles. This paper categorizes research in this field into five distinct themes: customer satisfaction, customer evaluation, delivery model selection, marketing strategy, repurchase behavior, and customer attitude. The primary findings and methodologies for each topic are summarized individually. The main research results and methods for each topic are summarized individually. Through semi-structured interviews, the views of practitioners on research hotspots and future research directions in this field are gathered. Finally, by comparing the concerns of practitioners and scholars, the primary directions for future research are proposed. Significance: This article offers insights for scholars by analyzing and categorizing relevant literature on restaurant operations in the context of food delivery. It also suggests directions for future research activities based on a comparison between the concerns of scholars and practitioners. |
| first_indexed | 2024-09-24T00:49:02Z |
| format | Article |
| id | ums.eprints-38684 |
| institution | Universiti Malaysia Sabah |
| language | English English |
| last_indexed | 2024-09-24T00:49:02Z |
| publishDate | 2023 |
| publisher | Asian Scholars Network |
| record_format | dspace |
| spelling | ums.eprints-386842024-05-15T03:32:13Z https://eprints.ums.edu.my/id/eprint/38684/ The Revolution of Food Delivery: How Online Food Delivery Systems are Transforming the Operation Models of Dining Enterprises Shiqiang Yan Sidah Idris Hanum Rania Belfaqeeh HF5410-5417.5 Marketing. Distribution of products TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service The purpose of this article is twofold. First, it aims to systematically summarize the main research on restaurant operations in the context of takeout, thereby forming a systematic understanding of the current research status. Second, it seeks to propose directions for future research by systematically summarizing previous studies and comparing the concerns of scholars and practitioners. Approach: This work undertakes a comprehensive analysis of the existing literature on the subject by examining 49 highly referenced articles. This paper categorizes research in this field into five distinct themes: customer satisfaction, customer evaluation, delivery model selection, marketing strategy, repurchase behavior, and customer attitude. The primary findings and methodologies for each topic are summarized individually. The main research results and methods for each topic are summarized individually. Through semi-structured interviews, the views of practitioners on research hotspots and future research directions in this field are gathered. Finally, by comparing the concerns of practitioners and scholars, the primary directions for future research are proposed. Significance: This article offers insights for scholars by analyzing and categorizing relevant literature on restaurant operations in the context of food delivery. It also suggests directions for future research activities based on a comparison between the concerns of scholars and practitioners. Asian Scholars Network 2023 Article NonPeerReviewed text en https://eprints.ums.edu.my/id/eprint/38684/1/ABSTRACT.pdf text en https://eprints.ums.edu.my/id/eprint/38684/2/FULL%20TEXT.pdf Shiqiang Yan and Sidah Idris and Hanum Rania Belfaqeeh (2023) The Revolution of Food Delivery: How Online Food Delivery Systems are Transforming the Operation Models of Dining Enterprises. International Journal of Business and Technology Management, 5 (4). pp. 435-447. https://doi.org/10.55057/ijbtm.2023.5.4.39 |
| spellingShingle | HF5410-5417.5 Marketing. Distribution of products TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service Shiqiang Yan Sidah Idris Hanum Rania Belfaqeeh The Revolution of Food Delivery: How Online Food Delivery Systems are Transforming the Operation Models of Dining Enterprises |
| title | The Revolution of Food Delivery: How Online Food Delivery Systems are Transforming the Operation Models of Dining Enterprises |
| title_full | The Revolution of Food Delivery: How Online Food Delivery Systems are Transforming the Operation Models of Dining Enterprises |
| title_fullStr | The Revolution of Food Delivery: How Online Food Delivery Systems are Transforming the Operation Models of Dining Enterprises |
| title_full_unstemmed | The Revolution of Food Delivery: How Online Food Delivery Systems are Transforming the Operation Models of Dining Enterprises |
| title_short | The Revolution of Food Delivery: How Online Food Delivery Systems are Transforming the Operation Models of Dining Enterprises |
| title_sort | revolution of food delivery how online food delivery systems are transforming the operation models of dining enterprises |
| topic | HF5410-5417.5 Marketing. Distribution of products TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service |
| url | https://eprints.ums.edu.my/id/eprint/38684/1/ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/38684/2/FULL%20TEXT.pdf |
| work_keys_str_mv | AT shiqiangyan therevolutionoffooddeliveryhowonlinefooddeliverysystemsaretransformingtheoperationmodelsofdiningenterprises AT sidahidris therevolutionoffooddeliveryhowonlinefooddeliverysystemsaretransformingtheoperationmodelsofdiningenterprises AT hanumraniabelfaqeeh therevolutionoffooddeliveryhowonlinefooddeliverysystemsaretransformingtheoperationmodelsofdiningenterprises AT shiqiangyan revolutionoffooddeliveryhowonlinefooddeliverysystemsaretransformingtheoperationmodelsofdiningenterprises AT sidahidris revolutionoffooddeliveryhowonlinefooddeliverysystemsaretransformingtheoperationmodelsofdiningenterprises AT hanumraniabelfaqeeh revolutionoffooddeliveryhowonlinefooddeliverysystemsaretransformingtheoperationmodelsofdiningenterprises |