Examining the moderating role of environmental practices in the relationship between service quality and customer experience among hotel sectors
Upscale hotels work in a market with a lot of competition, so they put a lot of emphasis on providing good service and standing out through the value of the customer experience. People have said that consumers' thoughts and actions change over time and depend on what they need at any given time...
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| Format: | Thesis |
| Language: | English English |
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2023
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| Online Access: | https://eprints.ums.edu.my/id/eprint/39091/1/24%20PAGES.pdf https://eprints.ums.edu.my/id/eprint/39091/2/FULLTEXT.pdf |