The mediating effect of high performance work system on ISO 9001:2008 practices and organizational performance among government agencies in Sabah, Malaysia
In response to the increasingly changing customer’s and stakeholder’s expectation, the Malaysian Government opted to implement ISO 9000 standard on its entire machinery. However, after 20 years of the standards adoption in the government agencies, the implementation is much criticized especially on...
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| Format: | Thesis |
| Language: | English English |
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2016
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| Online Access: | https://eprints.ums.edu.my/id/eprint/40564/1/24%20PAGES.pdf https://eprints.ums.edu.my/id/eprint/40564/2/FULLTEXT.pdf |