Hotel privacy management and guest trust building: a relational signaling perspective

Hotel privacy management and guest trust building: a relational signaling perspective

By using the tenets of relational signaling theory, this study proposes a conceptual model that investigates the effect of hotel privacy management (thin trust) on guests’ cognitive and affective trust (thick trust), which influences guest intention to accept personal information collection and swit...

Full description

Bibliographic Details
Main Authors:	Moon, Hyoungeun, Yu, Jongsik, Chua, Bee Lia, Han, Heesup
Format:	Article
Published:	Elsevier 2022

Similar Items

Hotel data privacy: strategies to reduce customers' emotional violations, privacy concerns, and switching intention
by: Yu, Jongsik, et al.
Published: (2022)

A new tourism paradigm in the marketplace: armchair travel and destination experiences
by: Yu, Jongsik, et al.
Published: (2024)

Armchair tourism: exploring individuals’ innovative travel experience in the with-corona era
by: Moon, Hyoungeun, et al.
Published: (2022)

Impact of green brand authenticity on warm glow, green satisfaction, and willingness to pay more
by: Hyoungeun, Moon, et al.
Published: (2023)

When hospitality brands go green: the role of authenticity and stereotypes in building customer-green brand relationships
by: Chua, Bee-Lia, et al.
Published: (2024)

Effects of green authenticity on well-being, customer engagement and approach behavior toward green hospitality brands
by: Yu, Jongsik, et al.
Published: (2024)

Green hotels: the state of green hotel research and future prospects
by: Chua, Bee Lia, et al.
Published: (2022)

Emerging armchair travel: investigation of authentic armchair travel experiences and their effect on armchair travel stickiness
by: Chua, Bee-Lia, et al.
Published: (2023)

Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry
by: Koo, Bonhak, et al.
Published: (2020)

Impact of core-product and service-encounter quality, attitude, image, trust and love on repurchase: full-service vs low-cost carriers in South Korea
by: Han, Heesup, et al.
Published: (2019)

Eliciting customers’ waste reduction and water saving behaviors at a hotel
by: Han, Heesup, et al.
Published: (2020)

Mobile hotel reservations and customer behavior: channel familiarity and channel type
by: Kim, Jinkyung Jenny, et al.
Published: (2021)

Segmenting hotel guests : The case of five star hotels in Langkawi
by: Kasim, Azilah, et al.
Published: (1999)

Establishing the measurement variables of the chinese hotel guest experience in Malaysia
by: Chao, Han, et al.
Published: (2020)

Privacy and trust in the Islamic perspective: implication of the digital age
by: Lubis, Muharman, et al.
Published: (2013)

Hotel restaurants’ challenges and critical success factors in Klang Valley, Malaysia: the inseparable roles of support centers and revenue streams
by: Lee, Sanghyeop, et al.
Published: (2019)

Conceptualisation of hotel guest experience assessment process and electronic words of mouth
by: Han, Chao, et al.
Published: (2020)

IMPLEMENTASI PERAN GUEST RELATION OFFICER TERHADAP LOYALITAS TAMU VIP THE PHOENIX HOTEL YOGYAKARTA
by: , DEVIANA ANGGIANI, et al.
Published: (2013)

A study of hotel lobby physical servicescape and guest impression towards hotel
by: Tarmudi, Sabrina, et al.
Published: (2022)

ANALISIS PERAN GUEST RELATION OFFICER PADA PENINGKATAN KUALITAS PELAYANAN HOTEL ROYAL AMBARRUKMO YOGYAKARTA
by: , ERIGA DESIANA, et al.
Published: (2014)

Servicescape, guest satisfaction, and intention to book a hotel room
by: Tarmudi, Sabrina, et al.
Published: (2021)

Hotel guests’ intention to engage in green activities / Fauziah Deraman
by: Deraman, Fauziah
Published: (2012)

Distributed and multimedia services for an experimental integrated hotel guest system
by: Ee, Chong Gay
Published: (2009)

Factors affecting hotel visitors' usage of guest empowerment technology (GET)
by: Lai, Hang Kwan, et al.
Published: (2016)

Accessing hotel responsiveness towards guest's email query: cases in Malaysia
by: Anuar, Jazira, et al.
Published: (2011)

Examining behavioural intentions on online hotel booking among Malaysian guests
by: Amin, Dawood Ismail
Published: (2021)

Influence of marketing mix and physical environment on guest emotion in Malaysian hotels
by: Sanib, Noor Izza Rozian
Published: (2014)

The Effect of Service Process on Guests Encounter Satisfaction at Three-Star Hotels
by: Mohd Ali, Hairuddin
Published: (2006)

Trust in online hotel reviews across review polarity and hotel category
by: Banerjee, Snehasish, et al.
Published: (2020)

Experience, brand prestige, perceived value (functional, hedonic, social, and financial), and loyalty among GROCERANT customers
by: Kim, Seoyoung, et al.
Published: (2019)

Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
by: Han, Heesup, et al.
Published: (2019)

Green branding : the effect of green trust towards brand loyalty of the five-star hotel guest / Muhd Nabil Hanif Hassim and Mohd Raziff Jamaluddin
by: Muhd Nabil Hanif, Hassim, et al.
Published: (2015)

Consequences of cruise line involvement: a comparison of first-time and repeat passengers
by: Chua, Bee-Lia, et al.
Published: (2017)

Role of service encounter and physical environment performances, novelty, satisfaction, and affective commitment in generating cruise passenger loyalty
by: Lee, Sanghyeop, et al.
Published: (2016)

Hawker culture ethnocentrism: Building an integrative framework for consumer intention toward hawker centers
by: Gedecho, Ermias Kifle, et al.
Published: (2023)

Using apps to improve service delivery in Malaysian hotels: rational of guests and employees
by: Selke, Raimond, et al.
Published: (2015)

Using Apps to improve service delivery in Malaysian hotels: guests' and employees' rationales
by: Selke, Raimond, et al.
Published: (2015)

Smart nation : privacy protection and public trust
by: Teo, Yi-Ling, et al.
Published: (2021)

The relative importance of volunteer tourism (sustainable/pro-social form of tourism) motivation factors for young tourists: a descriptive analysis by continents, gender, and frequency
by: Han, Heesup, et al.
Published: (2020)

Guests’ perceived value, satisfaction and word of mouth in syariah compliant hotel / Azmira Zulkharnain
by: Zulkharnain, Azmira
Published: (2013)