How analytical hierarchy process prioritizing internet banking influencing factors? a research study
Internet banking is a method for conducting financial transactions online that makes use of the internet as a platform. Customers could transact at any time and from any location. Numerous aspects relating to the adoption of internet banking have been analyzed and studied in recent in-depth studies...
| Main Authors: | , , , , |
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| Format: | Article |
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Institute of Advanced Engineering and Science
2022
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| _version_ | 1825938578606129152 |
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| author | Aziz, Khairi Azhar Abdullah, Salfarina A. Jabar, Marzanah Nor, Rozi Nor Haizan Tajuddin, Nur Ilyana Ismarau |
| author_facet | Aziz, Khairi Azhar Abdullah, Salfarina A. Jabar, Marzanah Nor, Rozi Nor Haizan Tajuddin, Nur Ilyana Ismarau |
| author_sort | Aziz, Khairi Azhar |
| collection | UPM |
| description | Internet banking is a method for conducting financial transactions online that makes use of the internet as a platform. Customers could transact at any time and from any location. Numerous aspects relating to the adoption of internet banking have been analyzed and studied in recent in-depth studies from the literature. This paper will merge these numerous predefined factors into a model by drawing on the various ideas related to the acceptance model. It was decided to adapt the analytical hierarchy process (AHP) method for finding the important numerous components for the model. The finest mathematical calculation method is AHP, which enables decision-makers to prioritize their ranking in order to satisfy various criteria. The goal of this research is to rank the elements that influence the use of online banking. Three main factors such as technical information, website and service availability were chosen as the main factors of the model based on the literature review. Sub-factors such as ease of use, responsiveness, privacy, reliability, security, communication and efficiency were also suggested and combined into a single integrated framework. Utilizing the systematic literature review (SLR) methodology, several factors were found. As a result, the article will enhance understanding of the unique elements supporting the adoption of internet banking. |
| first_indexed | 2024-09-25T03:36:42Z |
| format | Article |
| id | upm.eprints-101721 |
| institution | Universiti Putra Malaysia |
| last_indexed | 2024-09-25T03:36:42Z |
| publishDate | 2022 |
| publisher | Institute of Advanced Engineering and Science |
| record_format | dspace |
| spelling | upm.eprints-1017212024-04-22T03:35:25Z http://psasir.upm.edu.my/id/eprint/101721/ How analytical hierarchy process prioritizing internet banking influencing factors? a research study Aziz, Khairi Azhar Abdullah, Salfarina A. Jabar, Marzanah Nor, Rozi Nor Haizan Tajuddin, Nur Ilyana Ismarau Internet banking is a method for conducting financial transactions online that makes use of the internet as a platform. Customers could transact at any time and from any location. Numerous aspects relating to the adoption of internet banking have been analyzed and studied in recent in-depth studies from the literature. This paper will merge these numerous predefined factors into a model by drawing on the various ideas related to the acceptance model. It was decided to adapt the analytical hierarchy process (AHP) method for finding the important numerous components for the model. The finest mathematical calculation method is AHP, which enables decision-makers to prioritize their ranking in order to satisfy various criteria. The goal of this research is to rank the elements that influence the use of online banking. Three main factors such as technical information, website and service availability were chosen as the main factors of the model based on the literature review. Sub-factors such as ease of use, responsiveness, privacy, reliability, security, communication and efficiency were also suggested and combined into a single integrated framework. Utilizing the systematic literature review (SLR) methodology, several factors were found. As a result, the article will enhance understanding of the unique elements supporting the adoption of internet banking. Institute of Advanced Engineering and Science 2022 Article PeerReviewed Aziz, Khairi Azhar and Abdullah, Salfarina and A. Jabar, Marzanah and Nor, Rozi Nor Haizan and Tajuddin, Nur Ilyana Ismarau (2022) How analytical hierarchy process prioritizing internet banking influencing factors? a research study. International Journal of Electrical and Computer Engineering, 13 (6). pp. 6646-6653. ISSN 2088-8708; ESSN: 2722-2578 https://ijece.iaescore.com/index.php/IJECE/article/view/28843 10.11591/ijece.v13i6.pp6646-6653 |
| spellingShingle | Aziz, Khairi Azhar Abdullah, Salfarina A. Jabar, Marzanah Nor, Rozi Nor Haizan Tajuddin, Nur Ilyana Ismarau How analytical hierarchy process prioritizing internet banking influencing factors? a research study |
| title | How analytical hierarchy process prioritizing internet banking influencing factors? a research study |
| title_full | How analytical hierarchy process prioritizing internet banking influencing factors? a research study |
| title_fullStr | How analytical hierarchy process prioritizing internet banking influencing factors? a research study |
| title_full_unstemmed | How analytical hierarchy process prioritizing internet banking influencing factors? a research study |
| title_short | How analytical hierarchy process prioritizing internet banking influencing factors? a research study |
| title_sort | how analytical hierarchy process prioritizing internet banking influencing factors a research study |
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