Stakeholders’ participation intention towards a sustainable destination management system
This study aims to predict the intention to participate in the Destination Management System (DMS) among tourism stakeholders in Vietnam. By using and modifying the Unified Theory of Acceptance and Use of Technology (UTAUT) for organisational level, this paper will identify and empirically examine f...
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| Format: | Article |
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Penerbit Universiti Malaysia Terengganu
2022
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| _version_ | 1825938825204989952 |
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| author | Anh, Lle Thi Phuong Kunasekaran, Puvaneswaran Ragavan, Neethiahnathan Ari Subramaniam, Thanam Thomas, Tony K. |
| author_facet | Anh, Lle Thi Phuong Kunasekaran, Puvaneswaran Ragavan, Neethiahnathan Ari Subramaniam, Thanam Thomas, Tony K. |
| author_sort | Anh, Lle Thi Phuong |
| collection | UPM |
| description | This study aims to predict the intention to participate in the Destination Management System (DMS) among tourism stakeholders in Vietnam. By using and modifying the Unified Theory of Acceptance and Use of Technology (UTAUT) for organisational level, this paper will identify and empirically examine factors that influence various stakeholders that are potential users of DMS to adopt and accept a comprehensive national DMS in Vietnam. A convenience sampling method was used to collect data from tourism-related stakeholders in Vietnam. 301 questionnaires were used in the study. This data was analysed using structural equation modeling with Smart PLS. The results showed that the important predictors of the tourism stakeholder’s participation in the DMS included social influence, government regulations and technology awareness. Interestingly, technology awareness was found to mediate the relationship between performance expectancy, social influence and the intention to participate in the DMS. The study provides recommendations to DMS developers, potential DMS managers and national tourism authorities in developing a sustainable destination management system, and highlights limitations of the study as well as suggestions for future research. |
| first_indexed | 2024-03-06T11:18:05Z |
| format | Article |
| id | upm.eprints-103286 |
| institution | Universiti Putra Malaysia |
| last_indexed | 2024-03-06T11:18:05Z |
| publishDate | 2022 |
| publisher | Penerbit Universiti Malaysia Terengganu |
| record_format | dspace |
| spelling | upm.eprints-1032862023-11-08T07:13:02Z http://psasir.upm.edu.my/id/eprint/103286/ Stakeholders’ participation intention towards a sustainable destination management system Anh, Lle Thi Phuong Kunasekaran, Puvaneswaran Ragavan, Neethiahnathan Ari Subramaniam, Thanam Thomas, Tony K. This study aims to predict the intention to participate in the Destination Management System (DMS) among tourism stakeholders in Vietnam. By using and modifying the Unified Theory of Acceptance and Use of Technology (UTAUT) for organisational level, this paper will identify and empirically examine factors that influence various stakeholders that are potential users of DMS to adopt and accept a comprehensive national DMS in Vietnam. A convenience sampling method was used to collect data from tourism-related stakeholders in Vietnam. 301 questionnaires were used in the study. This data was analysed using structural equation modeling with Smart PLS. The results showed that the important predictors of the tourism stakeholder’s participation in the DMS included social influence, government regulations and technology awareness. Interestingly, technology awareness was found to mediate the relationship between performance expectancy, social influence and the intention to participate in the DMS. The study provides recommendations to DMS developers, potential DMS managers and national tourism authorities in developing a sustainable destination management system, and highlights limitations of the study as well as suggestions for future research. Penerbit Universiti Malaysia Terengganu 2022 Article PeerReviewed Anh, Lle Thi Phuong and Kunasekaran, Puvaneswaran and Ragavan, Neethiahnathan Ari and Subramaniam, Thanam and Thomas, Tony K. (2022) Stakeholders’ participation intention towards a sustainable destination management system. Journal of Sustainability Science and Management, 17 (1). 66 - 83. ISSN 2672-7226 https://jssm.umt.edu.my/previous-issues-2/ 10.46754/jssm.2022.01.005 |
| spellingShingle | Anh, Lle Thi Phuong Kunasekaran, Puvaneswaran Ragavan, Neethiahnathan Ari Subramaniam, Thanam Thomas, Tony K. Stakeholders’ participation intention towards a sustainable destination management system |
| title | Stakeholders’ participation intention towards a sustainable destination management system |
| title_full | Stakeholders’ participation intention towards a sustainable destination management system |
| title_fullStr | Stakeholders’ participation intention towards a sustainable destination management system |
| title_full_unstemmed | Stakeholders’ participation intention towards a sustainable destination management system |
| title_short | Stakeholders’ participation intention towards a sustainable destination management system |
| title_sort | stakeholders participation intention towards a sustainable destination management system |
| work_keys_str_mv | AT anhllethiphuong stakeholdersparticipationintentiontowardsasustainabledestinationmanagementsystem AT kunasekaranpuvaneswaran stakeholdersparticipationintentiontowardsasustainabledestinationmanagementsystem AT ragavanneethiahnathanari stakeholdersparticipationintentiontowardsasustainabledestinationmanagementsystem AT subramaniamthanam stakeholdersparticipationintentiontowardsasustainabledestinationmanagementsystem AT thomastonyk stakeholdersparticipationintentiontowardsasustainabledestinationmanagementsystem |