| Summary: | The public sector must consider civil servants’ job satisfaction when working from home
(WFH), in order to perform high-quality services. Appropriate physical, social and personal
factors are needed to improve job satisfaction for employees who are working from home.
This study aims to determine the relationship between physical, social, and personal factors
with job satisfaction. A cross-sectional design method was used to employ a quantitative
approach via self-administered questionnaire with 140 randomly selected respondents who
were civil servants in Malaysia, ranked at middle-management. Results showcased significant
relationship between physical, social and personal factors with job satisfaction. Further
results showed that physical and social factors positively and significantly correlated with job
satisfaction. There was no significant relationship between personal factors and job
satisfaction. The findings of this study could serve as a guide and reference to the
organizational management to improve job satisfaction of their employees who work from
home.
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