Cultivating meaningful experiences: the impact of psychological climate on voluntary pro-environmental behavior and proactive customer service performance
This study investigates the impact of psychological climate (PC) on hotel employees' voluntary pro-environmental behavior (VPEB) and proactive customer service performance (PCSP). Drawing on the broaden-and-build theory, we explore how experienced meaningfulness (EM) mediates the relationship b...
Main Authors: | Yang, Boya, Ho, Jo Ann, Ng, Siew Imm, Jun Hwa (Jacky), Cheah |
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Format: | Conference or Workshop Item |
Language: | English |
Published: |
2024
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Subjects: | |
Online Access: | http://psasir.upm.edu.my/id/eprint/111712/1/Short%20version%20of%20article%2018%20July%202024.pdf |
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