Cultivating meaningful experiences: the impact of psychological climate on voluntary pro-environmental behavior and proactive customer service performance

Cultivating meaningful experiences: the impact of psychological climate on voluntary pro-environmental behavior and proactive customer service performance

This study investigates the impact of psychological climate (PC) on hotel employees' voluntary pro-environmental behavior (VPEB) and proactive customer service performance (PCSP). Drawing on the broaden-and-build theory, we explore how experienced meaningfulness (EM) mediates the relationship b...

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Bibliographic Details
Main Authors: Yang, Boya, Ho, Jo Ann, Ng, Siew Imm, Jun Hwa (Jacky), Cheah
Format: Conference or Workshop Item
Language:English
Published: 2024
Subjects:
Hospitality industry - Customer services
Online Access:http://psasir.upm.edu.my/id/eprint/111712/1/Short%20version%20of%20article%2018%20July%202024.pdf

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