A survey of business process complexity metrics.
Business processes have an inherent complexity which if not controlled can keep on increasing with time, thus making the processes error-prone, difficult to understand and maintain. In the last few years, several researchers have proposed a number of metrics which can be used to measure and therefor...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Asian Network for Scientific Information.
2010
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/12884/1/A%20survey%20of%20business%20process%20complexity%20metrics.pdf |
| _version_ | 1825945129747218432 |
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| author | Muketha, G.M. Abd Ghani, Abdul Azim Selamat, Mohd Hasan Atan, Rodziah |
| author_facet | Muketha, G.M. Abd Ghani, Abdul Azim Selamat, Mohd Hasan Atan, Rodziah |
| author_sort | Muketha, G.M. |
| collection | UPM |
| description | Business processes have an inherent complexity which if not controlled can keep on increasing with time, thus making the processes error-prone, difficult to understand and maintain. In the last few years, several researchers have proposed a number of metrics which can be used to measure and therefore control the complexity of business processes. In this study, a survey of business process complexity metrics is conducted with the goal of investigating if there are any gaps in literature. Initially, a description of the process of metrics definition and validation is presented, followed by an analysis of business process complexity metrics that have appeared in literature in the last 5 years. The reviewers checked whether the identified metrics have any tool support, whether they have been validated and whether validation results are significant or not. Findings show that few business process complexity metrics have been proposed so far and that even fewer have been validated. In order to address these issues, some future research directions are proposed. |
| first_indexed | 2024-03-06T07:26:42Z |
| format | Article |
| id | upm.eprints-12884 |
| institution | Universiti Putra Malaysia |
| language | English English |
| last_indexed | 2024-03-06T07:26:42Z |
| publishDate | 2010 |
| publisher | Asian Network for Scientific Information. |
| record_format | dspace |
| spelling | upm.eprints-128842015-10-22T00:57:08Z http://psasir.upm.edu.my/id/eprint/12884/ A survey of business process complexity metrics. Muketha, G.M. Abd Ghani, Abdul Azim Selamat, Mohd Hasan Atan, Rodziah Business processes have an inherent complexity which if not controlled can keep on increasing with time, thus making the processes error-prone, difficult to understand and maintain. In the last few years, several researchers have proposed a number of metrics which can be used to measure and therefore control the complexity of business processes. In this study, a survey of business process complexity metrics is conducted with the goal of investigating if there are any gaps in literature. Initially, a description of the process of metrics definition and validation is presented, followed by an analysis of business process complexity metrics that have appeared in literature in the last 5 years. The reviewers checked whether the identified metrics have any tool support, whether they have been validated and whether validation results are significant or not. Findings show that few business process complexity metrics have been proposed so far and that even fewer have been validated. In order to address these issues, some future research directions are proposed. Asian Network for Scientific Information. 2010 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/12884/1/A%20survey%20of%20business%20process%20complexity%20metrics.pdf Muketha, G.M. and Abd Ghani, Abdul Azim and Selamat, Mohd Hasan and Atan, Rodziah (2010) A survey of business process complexity metrics. Information Technology Journal, 9 (7). pp. 1336-1344. ISSN 1812-5638 Business - Data processing. Information resources management. Management information systems. English |
| spellingShingle | Business - Data processing. Information resources management. Management information systems. Muketha, G.M. Abd Ghani, Abdul Azim Selamat, Mohd Hasan Atan, Rodziah A survey of business process complexity metrics. |
| title | A survey of business process complexity metrics. |
| title_full | A survey of business process complexity metrics. |
| title_fullStr | A survey of business process complexity metrics. |
| title_full_unstemmed | A survey of business process complexity metrics. |
| title_short | A survey of business process complexity metrics. |
| title_sort | survey of business process complexity metrics |
| topic | Business - Data processing. Information resources management. Management information systems. |
| url | http://psasir.upm.edu.my/id/eprint/12884/1/A%20survey%20of%20business%20process%20complexity%20metrics.pdf |
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