Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library.

Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library.

This study in particular scrutinizes the quality services in academic library.The reason for choosing academic library at Northern Region Malaysia (UiTM Kedah,UiTM Perlis, UiTM Penang, University Utara Malaysia, and UniMAP) is because these universities by virtue provide service par excellence. Thus...

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Bibliographic Details
Main Authors: Ismail, Junaida, Ladisma @ Awis, Mahadir, Mohd Amin, Siti Hajjar, Shari, Sharunizam, Jusoff, Kamaruzaman
Format: Article
Language:English
English
Published: Canadian Academy of Oriental and Occidental Culture 2009
Online Access:http://psasir.upm.edu.my/id/eprint/15214/1/Influence%20of%20reliability%20dimension%20on%20service%20quality%20performance%20in%20Northern%20Region%20Malaysian%20university%20academic%20library.pdf

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