MASK-SM : multi-agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment.
Knowledge management (KM) has become an important topic as organizations wish to take advantage of the information that they produce and that can be brought to bear on present decisions. This paper described a system to manage the information and knowledge generated during the software maintenance p...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English English |
| Published: |
Canadian Center of Science and Education (CCSE)
2010
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/15555/1/Mask.pdf |
| _version_ | 1796968872196177920 |
|---|---|
| author | Mohamed Talib, Amir Abdullah, Rusli Atan, Rodziah Azmi Murad, Masrah Azrifah |
| author_facet | Mohamed Talib, Amir Abdullah, Rusli Atan, Rodziah Azmi Murad, Masrah Azrifah |
| author_sort | Mohamed Talib, Amir |
| collection | UPM |
| description | Knowledge management (KM) has become an important topic as organizations wish to take advantage of the information that they produce and that can be brought to bear on present decisions. This paper described a system to manage the information and knowledge generated during the software maintenance process (SMP). Knowledge Management System (KMS) is utilizing to help employees build a shared vision, since the same codification is used and misunderstanding in staff communications may be avoided. The architecture of the
system is formed from a set of agent communities each community of practice(CoP) is in charge of managing a
specific type of knowledge. The agents can learn from previous experience and share their knowledge with other
agents or communities in a group of multi-agent system
(MAS). This paper also described on the theoretical
concept and approach of multi-agent technology framework that could be implemented software maintenance process (SMP) in order to facilitate knowledge sharing
among the maintainers of the learning organization. as
well as to demonstrate it into the system wise, on how the multi-agent technology could be utilized in the software maintenance process (SMP) system model for serving the maintainer that is developed by using groupware such as Lotus Notes software. This architecture will be named as MASK-SM (MAS Architecture to Facilitate Knowledge Sharing of Software Maintenance). The author followed the Prometheus methodology to design the MAS architecture. This paper applied the definition of ISO 9241-11 (1998) that examines effectiveness, efficiency, and satisfaction. The emphasis will be given to the software maintenance process (SMP) activities that may concern with multi-agent technology to help the maintainers especially in learning
organization to work collaboratively including critical success factor in order to ensure that software maintenance process (SMP) initiatives would be delivered competitive advantage for the community of practice(CoP) as well as users of the organization. |
| first_indexed | 2024-03-06T07:34:41Z |
| format | Article |
| id | upm.eprints-15555 |
| institution | Universiti Putra Malaysia |
| language | English English |
| last_indexed | 2024-03-06T07:34:41Z |
| publishDate | 2010 |
| publisher | Canadian Center of Science and Education (CCSE) |
| record_format | dspace |
| spelling | upm.eprints-155552015-10-21T04:11:46Z http://psasir.upm.edu.my/id/eprint/15555/ MASK-SM : multi-agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment. Mohamed Talib, Amir Abdullah, Rusli Atan, Rodziah Azmi Murad, Masrah Azrifah Knowledge management (KM) has become an important topic as organizations wish to take advantage of the information that they produce and that can be brought to bear on present decisions. This paper described a system to manage the information and knowledge generated during the software maintenance process (SMP). Knowledge Management System (KMS) is utilizing to help employees build a shared vision, since the same codification is used and misunderstanding in staff communications may be avoided. The architecture of the system is formed from a set of agent communities each community of practice(CoP) is in charge of managing a specific type of knowledge. The agents can learn from previous experience and share their knowledge with other agents or communities in a group of multi-agent system (MAS). This paper also described on the theoretical concept and approach of multi-agent technology framework that could be implemented software maintenance process (SMP) in order to facilitate knowledge sharing among the maintainers of the learning organization. as well as to demonstrate it into the system wise, on how the multi-agent technology could be utilized in the software maintenance process (SMP) system model for serving the maintainer that is developed by using groupware such as Lotus Notes software. This architecture will be named as MASK-SM (MAS Architecture to Facilitate Knowledge Sharing of Software Maintenance). The author followed the Prometheus methodology to design the MAS architecture. This paper applied the definition of ISO 9241-11 (1998) that examines effectiveness, efficiency, and satisfaction. The emphasis will be given to the software maintenance process (SMP) activities that may concern with multi-agent technology to help the maintainers especially in learning organization to work collaboratively including critical success factor in order to ensure that software maintenance process (SMP) initiatives would be delivered competitive advantage for the community of practice(CoP) as well as users of the organization. Canadian Center of Science and Education (CCSE) 2010 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/15555/1/Mask.pdf Mohamed Talib, Amir and Abdullah, Rusli and Atan, Rodziah and Azmi Murad, Masrah Azrifah (2010) MASK-SM : multi-agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment. Computer and Information Science, 3 (2). pp. 52-78. ISSN 1913-8989 http://www.ccsenet.org English |
| spellingShingle | Mohamed Talib, Amir Abdullah, Rusli Atan, Rodziah Azmi Murad, Masrah Azrifah MASK-SM : multi-agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment. |
| title | MASK-SM : multi-agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment. |
| title_full | MASK-SM : multi-agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment. |
| title_fullStr | MASK-SM : multi-agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment. |
| title_full_unstemmed | MASK-SM : multi-agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment. |
| title_short | MASK-SM : multi-agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment. |
| title_sort | mask sm multi agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment |
| url | http://psasir.upm.edu.my/id/eprint/15555/1/Mask.pdf |
| work_keys_str_mv | AT mohamedtalibamir masksmmultiagentsystembasedknowledgemanagementsystemtosupportknowledgesharingofsoftwaremaintenanceknowledgeenvironment AT abdullahrusli masksmmultiagentsystembasedknowledgemanagementsystemtosupportknowledgesharingofsoftwaremaintenanceknowledgeenvironment AT atanrodziah masksmmultiagentsystembasedknowledgemanagementsystemtosupportknowledgesharingofsoftwaremaintenanceknowledgeenvironment AT azmimuradmasrahazrifah masksmmultiagentsystembasedknowledgemanagementsystemtosupportknowledgesharingofsoftwaremaintenanceknowledgeenvironment |