Discovering the right key performance indicators in libraries: a review of literatures
This paper discusses the discovey of the right Key Performance Indicators (KPIs) in Malaysian libraries. As one of the measurement performance methodologies, KPIs are used to improved the overall organizational management and by applying the KPIs, it is considered an effort to transform libraries ma...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/18588/1/ID%2018588.pdf |
| _version_ | 1796969480069316608 |
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| author | Md Ishak, Amir Hussain Sahak, Mohd Dasuki |
| author_facet | Md Ishak, Amir Hussain Sahak, Mohd Dasuki |
| author_sort | Md Ishak, Amir Hussain |
| collection | UPM |
| description | This paper discusses the discovey of the right Key Performance Indicators (KPIs) in Malaysian libraries. As one of the measurement performance methodologies, KPIs are used to improved the overall organizational management and by applying the KPIs, it is considered an effort to transform libraries management towards excellence. The KPIs can be the key to organizations' success and for libraries to achieve their vision,mission,business strategy, objectives and targets. KPI Model was discussed by a few researchers in this paper to identify the right KPIs for libraries. The discussioncovers the library performance indicator standards by the International Organization for Standardization (ISO). The performance indicators described in this International Standard can be used effectively in the evaluation of libraries such as resources, access, infrastructure, use, efficiency and potentials and development. This paper also describes the flow of how to develop KPIs as proposed by Malaysian Administrative Modernization and Management Planning Unit, Prime Minister's Department Libraries need to identify their core business, core process and service before they identify the KPIs. The measures or indicators must be accepted, understood and owned across the organization in order to ensure that the performance measurement becomes effective. The discussion in this paper will help libraries understand and identify the right KPIs for libraries. |
| first_indexed | 2024-03-06T07:43:36Z |
| format | Conference or Workshop Item |
| id | upm.eprints-18588 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T07:43:36Z |
| publishDate | 2011 |
| record_format | dspace |
| spelling | upm.eprints-185882015-01-22T04:55:00Z http://psasir.upm.edu.my/id/eprint/18588/ Discovering the right key performance indicators in libraries: a review of literatures Md Ishak, Amir Hussain Sahak, Mohd Dasuki This paper discusses the discovey of the right Key Performance Indicators (KPIs) in Malaysian libraries. As one of the measurement performance methodologies, KPIs are used to improved the overall organizational management and by applying the KPIs, it is considered an effort to transform libraries management towards excellence. The KPIs can be the key to organizations' success and for libraries to achieve their vision,mission,business strategy, objectives and targets. KPI Model was discussed by a few researchers in this paper to identify the right KPIs for libraries. The discussioncovers the library performance indicator standards by the International Organization for Standardization (ISO). The performance indicators described in this International Standard can be used effectively in the evaluation of libraries such as resources, access, infrastructure, use, efficiency and potentials and development. This paper also describes the flow of how to develop KPIs as proposed by Malaysian Administrative Modernization and Management Planning Unit, Prime Minister's Department Libraries need to identify their core business, core process and service before they identify the KPIs. The measures or indicators must be accepted, understood and owned across the organization in order to ensure that the performance measurement becomes effective. The discussion in this paper will help libraries understand and identify the right KPIs for libraries. 2011-10 Conference or Workshop Item NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/18588/1/ID%2018588.pdf Md Ishak, Amir Hussain and Sahak, Mohd Dasuki (2011) Discovering the right key performance indicators in libraries: a review of literatures. In: 1st PERPUN International Conference and Workshop On Key Performance Indicators For Libraries 2011, 17-19 OCT. 2011, Universiti Teknologi Malaysia, Johor Bahru. . Performance standards. International Organization for Standardization. Organizational effectiveness. |
| spellingShingle | Performance standards. International Organization for Standardization. Organizational effectiveness. Md Ishak, Amir Hussain Sahak, Mohd Dasuki Discovering the right key performance indicators in libraries: a review of literatures |
| title | Discovering the right key performance indicators in libraries: a review of literatures |
| title_full | Discovering the right key performance indicators in libraries: a review of literatures |
| title_fullStr | Discovering the right key performance indicators in libraries: a review of literatures |
| title_full_unstemmed | Discovering the right key performance indicators in libraries: a review of literatures |
| title_short | Discovering the right key performance indicators in libraries: a review of literatures |
| title_sort | discovering the right key performance indicators in libraries a review of literatures |
| topic | Performance standards. International Organization for Standardization. Organizational effectiveness. |
| url | http://psasir.upm.edu.my/id/eprint/18588/1/ID%2018588.pdf |
| work_keys_str_mv | AT mdishakamirhussain discoveringtherightkeyperformanceindicatorsinlibrariesareviewofliteratures AT sahakmohddasuki discoveringtherightkeyperformanceindicatorsinlibrariesareviewofliteratures |