Customer knowledge management application in Malaysian mobile service providers
In this paper, the aim was to examine the essentially of Customer Knowledge Management (CKM) in Malaysia mobile service providers. In addition, how would customers accept CKM would be discussed. The survey respondents were limited to college students from three main university of Malaysia. It is fou...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2011
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| Online Access: | http://psasir.upm.edu.my/id/eprint/23457/1/23457.pdf |
| _version_ | 1825925361346543616 |
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| author | Sulaiman, Shamsuddin Mohd Ariffin, Mohd Khairol Anuar Esmaeilian, Gholamreza Faghihi, K. Baharudin, B. T. Hang Tuah |
| author_facet | Sulaiman, Shamsuddin Mohd Ariffin, Mohd Khairol Anuar Esmaeilian, Gholamreza Faghihi, K. Baharudin, B. T. Hang Tuah |
| author_sort | Sulaiman, Shamsuddin |
| collection | UPM |
| description | In this paper, the aim was to examine the essentially of Customer Knowledge Management (CKM) in Malaysia mobile service providers. In addition, how would customers accept CKM would be discussed. The survey respondents were limited to college students from three main university of Malaysia. It is found in the survey that the current system would not fully satisfy clients, and they need a more enhanced knowledge sharing system. Furthermore, respondents showed their potential and ability to share knowledge through CKM desired channels with mobile service providers to get better and enlarged services. |
| first_indexed | 2024-03-06T07:56:56Z |
| format | Article |
| id | upm.eprints-23457 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T07:56:56Z |
| publishDate | 2011 |
| publisher | Elsevier |
| record_format | dspace |
| spelling | upm.eprints-234572016-02-12T03:16:09Z http://psasir.upm.edu.my/id/eprint/23457/ Customer knowledge management application in Malaysian mobile service providers Sulaiman, Shamsuddin Mohd Ariffin, Mohd Khairol Anuar Esmaeilian, Gholamreza Faghihi, K. Baharudin, B. T. Hang Tuah In this paper, the aim was to examine the essentially of Customer Knowledge Management (CKM) in Malaysia mobile service providers. In addition, how would customers accept CKM would be discussed. The survey respondents were limited to college students from three main university of Malaysia. It is found in the survey that the current system would not fully satisfy clients, and they need a more enhanced knowledge sharing system. Furthermore, respondents showed their potential and ability to share knowledge through CKM desired channels with mobile service providers to get better and enlarged services. Elsevier 2011 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/23457/1/23457.pdf Sulaiman, Shamsuddin and Mohd Ariffin, Mohd Khairol Anuar and Esmaeilian, Gholamreza and Faghihi, K. and Baharudin, B. T. Hang Tuah (2011) Customer knowledge management application in Malaysian mobile service providers. Procedia Engineering, 15. pp. 3891-3895. ISSN 1877-7058 10.1016/j.proeng.2011.08.728 |
| spellingShingle | Sulaiman, Shamsuddin Mohd Ariffin, Mohd Khairol Anuar Esmaeilian, Gholamreza Faghihi, K. Baharudin, B. T. Hang Tuah Customer knowledge management application in Malaysian mobile service providers |
| title | Customer knowledge management application in Malaysian mobile service providers |
| title_full | Customer knowledge management application in Malaysian mobile service providers |
| title_fullStr | Customer knowledge management application in Malaysian mobile service providers |
| title_full_unstemmed | Customer knowledge management application in Malaysian mobile service providers |
| title_short | Customer knowledge management application in Malaysian mobile service providers |
| title_sort | customer knowledge management application in malaysian mobile service providers |
| url | http://psasir.upm.edu.my/id/eprint/23457/1/23457.pdf |
| work_keys_str_mv | AT sulaimanshamsuddin customerknowledgemanagementapplicationinmalaysianmobileserviceproviders AT mohdariffinmohdkhairolanuar customerknowledgemanagementapplicationinmalaysianmobileserviceproviders AT esmaeiliangholamreza customerknowledgemanagementapplicationinmalaysianmobileserviceproviders AT faghihik customerknowledgemanagementapplicationinmalaysianmobileserviceproviders AT baharudinbthangtuah customerknowledgemanagementapplicationinmalaysianmobileserviceproviders |