Designing, developing and evaluating professional language and intercultural competencies with phone simulations.
With the development of call centers to handle customer services, many tour operators have adopted the technique of recruitment by simulation where the candidates are judged on their ability to respond to working scenarios. To facilitate the school-to-work transition, we sought to increase the learn...
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| Format: | Book Section |
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IGI Global
2012
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| _version_ | 1796970931651870720 |
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| author | Gabarre, Cecile Gabarre, Serge |
| author2 | Alias , Nor Aziah |
| author_facet | Alias , Nor Aziah Gabarre, Cecile Gabarre, Serge |
| author_sort | Gabarre, Cecile |
| collection | UPM |
| description | With the development of call centers to handle customer services, many tour operators have adopted the technique of recruitment by simulation where the candidates are judged on their ability to respond to working scenarios. To facilitate the school-to-work transition, we sought to increase the learners’ exposure to professional tasks and to challenge their communication skills in real situations. This chapter specifically relates to the design, implementation and assessment of a phone conversation simulation introduced in the evaluation scheme within the French for Tourism and Hospitality course. The 22 participants were Malaysian learners majoring in French. The analysis of examination results, phone conversation recordings as well as surveys on the learners’ perceptions of the new evaluation format provided a complete feedback on the experience. This chapter aims to present practitioners with a reference guide with step by step explanations and solutions easily transferable to any course with a communication component. |
| first_indexed | 2024-03-06T08:05:26Z |
| format | Book Section |
| id | upm.eprints-26371 |
| institution | Universiti Putra Malaysia |
| last_indexed | 2024-03-06T08:05:26Z |
| publishDate | 2012 |
| publisher | IGI Global |
| record_format | dspace |
| spelling | upm.eprints-263712013-12-28T05:00:30Z http://psasir.upm.edu.my/id/eprint/26371/ Designing, developing and evaluating professional language and intercultural competencies with phone simulations. Gabarre, Cecile Gabarre, Serge With the development of call centers to handle customer services, many tour operators have adopted the technique of recruitment by simulation where the candidates are judged on their ability to respond to working scenarios. To facilitate the school-to-work transition, we sought to increase the learners’ exposure to professional tasks and to challenge their communication skills in real situations. This chapter specifically relates to the design, implementation and assessment of a phone conversation simulation introduced in the evaluation scheme within the French for Tourism and Hospitality course. The 22 participants were Malaysian learners majoring in French. The analysis of examination results, phone conversation recordings as well as surveys on the learners’ perceptions of the new evaluation format provided a complete feedback on the experience. This chapter aims to present practitioners with a reference guide with step by step explanations and solutions easily transferable to any course with a communication component. IGI Global Alias , Nor Aziah Hashim, Sulaiman 2012 Book Section PeerReviewed Gabarre, Cecile and Gabarre, Serge (2012) Designing, developing and evaluating professional language and intercultural competencies with phone simulations. In: Instructional Technology Research, Design and Development : Lessons From the Field. IGI Global, Hershey PA, United States, pp. 319-334. ISBN 9781613501986 10.4018/978-1-61350-198-6.ch020 |
| spellingShingle | Gabarre, Cecile Gabarre, Serge Designing, developing and evaluating professional language and intercultural competencies with phone simulations. |
| title | Designing, developing and evaluating professional language and intercultural competencies with phone simulations. |
| title_full | Designing, developing and evaluating professional language and intercultural competencies with phone simulations. |
| title_fullStr | Designing, developing and evaluating professional language and intercultural competencies with phone simulations. |
| title_full_unstemmed | Designing, developing and evaluating professional language and intercultural competencies with phone simulations. |
| title_short | Designing, developing and evaluating professional language and intercultural competencies with phone simulations. |
| title_sort | designing developing and evaluating professional language and intercultural competencies with phone simulations |
| work_keys_str_mv | AT gabarrececile designingdevelopingandevaluatingprofessionallanguageandinterculturalcompetencieswithphonesimulations AT gabarreserge designingdevelopingandevaluatingprofessionallanguageandinterculturalcompetencieswithphonesimulations |