Improving purchasing performance by implementation of QMS process management approach in a manufacturing company
Process oriented approach in quality management system has been introduced with ISO9001:2000. The international standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a QMS to enhance customer satisfaction by meeting customer requirement...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Trans Tech Publications
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/28444/1/Improving%20purchasing%20performance%20by%20implementation%20of%20QMS%20process%20management%20approach%20in%20a%20manufacturing%20company.pdf |
| _version_ | 1825947317785591808 |
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| author | Darestani, Soroush Avakh Houshyar, Afsaneh Noori Ismail, Napsiah Leman, Zulkiflle |
| author_facet | Darestani, Soroush Avakh Houshyar, Afsaneh Noori Ismail, Napsiah Leman, Zulkiflle |
| author_sort | Darestani, Soroush Avakh |
| collection | UPM |
| description | Process oriented approach in quality management system has been introduced with ISO9001:2000. The international standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a QMS to enhance customer satisfaction by meeting customer requirement. The advantage of process approach is to link all parties in scope of business of the organization from suppliers, internal departments of organization to gather to make B2B communication and integration. In this paper, the process approach is defined based on QMS requirement. Supply department was proposed for implementation of process. Purchasing process was designed as a linkage between supplier and internal company departments. Performance indicators were developed and measured accordingly. It shows that process management can improve delivery capability, quality and monitor price of supplied parts by suppliers. |
| first_indexed | 2024-03-06T08:11:27Z |
| format | Article |
| id | upm.eprints-28444 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T08:11:27Z |
| publishDate | 2013 |
| publisher | Trans Tech Publications |
| record_format | dspace |
| spelling | upm.eprints-284442015-12-03T01:49:41Z http://psasir.upm.edu.my/id/eprint/28444/ Improving purchasing performance by implementation of QMS process management approach in a manufacturing company Darestani, Soroush Avakh Houshyar, Afsaneh Noori Ismail, Napsiah Leman, Zulkiflle Process oriented approach in quality management system has been introduced with ISO9001:2000. The international standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a QMS to enhance customer satisfaction by meeting customer requirement. The advantage of process approach is to link all parties in scope of business of the organization from suppliers, internal departments of organization to gather to make B2B communication and integration. In this paper, the process approach is defined based on QMS requirement. Supply department was proposed for implementation of process. Purchasing process was designed as a linkage between supplier and internal company departments. Performance indicators were developed and measured accordingly. It shows that process management can improve delivery capability, quality and monitor price of supplied parts by suppliers. Trans Tech Publications 2013 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/28444/1/Improving%20purchasing%20performance%20by%20implementation%20of%20QMS%20process%20management%20approach%20in%20a%20manufacturing%20company.pdf Darestani, Soroush Avakh and Houshyar, Afsaneh Noori and Ismail, Napsiah and Leman, Zulkiflle (2013) Improving purchasing performance by implementation of QMS process management approach in a manufacturing company. Advanced Materials Research, 622-623. pp. 1868-1872. ISSN 1022-6680; ESSN: 1662-8985 http://www.scientific.net/AMR.622-623.1868 10.4028/www.scientific.net/AMR.622-623.1868 |
| spellingShingle | Darestani, Soroush Avakh Houshyar, Afsaneh Noori Ismail, Napsiah Leman, Zulkiflle Improving purchasing performance by implementation of QMS process management approach in a manufacturing company |
| title | Improving purchasing performance by implementation of QMS process management approach in a manufacturing company |
| title_full | Improving purchasing performance by implementation of QMS process management approach in a manufacturing company |
| title_fullStr | Improving purchasing performance by implementation of QMS process management approach in a manufacturing company |
| title_full_unstemmed | Improving purchasing performance by implementation of QMS process management approach in a manufacturing company |
| title_short | Improving purchasing performance by implementation of QMS process management approach in a manufacturing company |
| title_sort | improving purchasing performance by implementation of qms process management approach in a manufacturing company |
| url | http://psasir.upm.edu.my/id/eprint/28444/1/Improving%20purchasing%20performance%20by%20implementation%20of%20QMS%20process%20management%20approach%20in%20a%20manufacturing%20company.pdf |
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