The influence of perceived services quality and quality management practices in hospitals

The influence of perceived services quality and quality management practices in hospitals

Bibliografiske detaljer
Main Authors:	Hassan, Mazlan, Sidek, Shafie, Awang, Khairil Wahidin
Format:	Book Section
Udgivet:	McGraw Hill 2013

Lignende værker

The influence of m-commerce service and system quality dimensions on overall perceived service quality
af: Salameh, Anas Abdelsatar, et al.
Udgivet: (2015)

Measurement of hospital service :: An Importance-performance assessment by patiens perceived service quality
af: , HUDI, Bony Faliandri, et al.
Udgivet: (2010)

Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability
af: Wang Man, Wah Conny
Udgivet: (2022)

ESTIMATING THE PERCEIVED QUALITY OF TRANSPORT SERVICE: THEORETICAL AND PRACTICAL APPROACHES
af: Maisa E. Seyfullaeva, et al.
Udgivet: (2018-03-01)

Assessing the effect of service quality and information quality on customers’ overall perceived service quality in m-commerce
af: Salameh, Anas Abdelsatar, et al.
Udgivet: (2015)

Perceived service quality, customer satisfaction and behavioural intentions towards hospitals in Sabah
af: Sidah Idris, et al.
Udgivet: (2021)

Perceived service quality at higher education institutions: A study on the success factors of total quality management practices in Bangladesh
af: Md Mashiur Rahman, et al.
Udgivet: (2024-01-01)

The influence of price, perceived risk and perceived quality in flight selection.
af: Ng, Poh Beng.
Udgivet: (2008)

Service quality management in hospitality, tourism and leisure /
af: Kandampully, Jay, et al.
Udgivet: (2001)

Perceived service quality and its relationship with satisfaction /
af: Wong, Yew Choong, author, et al.
Udgivet: (2011)

Perceived service quality and its relationship with satisfaction /
af: Wong, Yew Choong, author, et al.
Udgivet: (2011)

HRM practices, organizational citizenship behaviours, and perceived service quality in golf courses
af: Husin, S., et al.
Udgivet: (2012)

Evaluation on perceived service quality on parcel locker delivery service
af: Ahmad, Siti Azfanizam, et al.
Udgivet: (2023)

Banking service quality perceived by students: Implications to green services
af: Đokić Nenad, et al.
Udgivet: (2024-01-01)

The Effects of Perceived Service Quality on Patient Satisfaction at a Public Hospital in State of Pahang, Malaysia
af: Noor Azlinna, Azizan, et al.
Udgivet: (2013)

Healthcare serviced quality and patients perceived severity of illness on patient satisfaction in public hospitals of Pakistan /
af: Javed Ali, 1984-, author 621118, et al.
Udgivet: (2023)

Healthcare serviced quality and patients perceived severity of illness on patient satisfaction in public hospitals of Pakistan /
af: Javed Ali, 1984-, author 621118
Udgivet: (2023)

The Influence Of Hospitality And Service Quality Toward Tourist Satisfaction And Loyalty
af: Moh'd Bani-Khaled, Jehad Hasan
Udgivet: (2020)

The Impacts of Perceived Safety and Service Quality on Perceived Accessibility by Public Transport in Melbourne
af: Hing-Wah Chau, et al.
Udgivet: (2024-11-01)

Quality services as perceived by students of international and public schools
af: Hoque, Kazi Enamul, et al.
Udgivet: (2013)

Investigating the perceived public transport service quality in Singapore
af: Lee, Zhe Wang
Udgivet: (2023)

Measuring Customers' Perceived Service Quality in Hotel Industry
af: Md. Sidin, Samsinar, et al.
Udgivet: (2001)

Tourism landscape: understanding the swiftlet “hotel” phenomenon
af: Awang, Khairil Wahidin, et al.
Udgivet: (2015)

Conceptualising the service excellence and its antecedents: the development of the structural equation model
af: Abdul Aziz, Yuhanis, et al.
Udgivet: (2010)

Reinventing the government and reaffirming total quality service to the public :: A public's perceived service quality perspective
af: , GIKONYO, Wachinga Simon, et al.
Udgivet: (1999)

Reinventing Goverment and Reaffirming Total Quality Service to The Public: A Publics Perceived Service Quality Perspective
af: Perpustakaan UGM, i-lib
Udgivet: (2001)

The influence of patient-perceived service quality and brand trust on word of mouth / Efendi and Maria Elizabeth
af: Efendi, Efendi, et al.
Udgivet: (2017)

The influence of perceived system quality and perceived information quality towards continuance intention of tax e-filing system in Malaysia
af: Chandra, Punitha, et al.
Udgivet: (2015)

The influence of perceived system quality and perceived information quality towards continuance intention of tax e-filing system in Malaysia
af: Chandra, Punitha, et al.
Udgivet: (2015)

Consumers' demographic factors influencing perceived service quality in e-shopping: some evidence from Nigerian online shopping
af: Ibrahim, Adamkolo Mohammed, et al.
Udgivet: (2018)

Linking perceived service quality, perceived sacrifice, and perceived value to customer satisfaction in higher education services :: The case of Master of Management Program Gadjah Mada University Yogyakarta
af: , WIDYAN, Denny, et al.
Udgivet: (2008)

Influence Of Perceived Service Quality, Social Media Marketing Activities And Patient Satisfaction On Patients Revisit Intention At Private Hospitals In United Arab Emirates
af: Wafi, Shaban M S
Udgivet: (2023)

The relationship between perceived service quality and perceived service value towards customer revisit intention / Philipia Jamine
af: Jamine, Philipia
Udgivet: (2013)

Manufacturers’ perceived quality of electricity service and organizational performance in Nigeria
af: Abdulrahman Muhammed, et al.
Udgivet: (2016-10-01)

Perceived service quality vs customer expectation in motorcycle shop /
af: Aida Khoshraftar Nouri, 1986- author, et al.
Udgivet: (2014)

Perceived service quality vs customer expectation in motorcycle shop/
af: Aida Khoshraftar Nouri, 1986- author
Udgivet: (2014)

Perceived service quality and tourists' cognitive image of a destination
af: Kayat, Kalsom, et al.
Udgivet: (2014)

The moderating effects of perceived ease of use and perceived usefulness on e-service quality, value and satisfaction /
af: Muhammad Khairi Abdul Majid, author, et al.
Udgivet: (2013)

Tourist satisfaction and heritage tourism.
af: Awang, Khairil Wahidin, et al.
Udgivet: (2013)

Impact of website quality, product assortment, customer reviews, and perceived service quality on online loyalty: the role of perceived value as a mediator
af: Jalal Rajeh Hanaysha, et al.
Udgivet: (2025-12-01)