Service quality attributes of group package tour guides in Malaysia.
Main Authors: | Lee, Shin Ying, Ab. Aziz, Yuhanis |
---|---|
Other Authors: | Ng, Siew Imm |
Format: | Book Section |
Published: |
McGraw Hill
2013
|
Similar Items
-
The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours
by: Lee, Shin Ying, et al.
Published: (2014) -
Tourist satisfaction with overall tour guiding experience in Taman Negara National Park, Malaysia.
by: Tan, Sing Ee, et al.
Published: (2012) -
A review on Islamic attributes and its implication to the Muslim tour packages setting
by: Suid, I. S., et al.
Published: (2014) -
Tour leader’s service attributes towards customer retention
by: Aishah Mohd Nor,, et al.
Published: (2023) -
Linking servicescape, tourist satisfaction and overall tour guiding experience: the case of Taman Negara National Park, Malaysia
by: Tan, Sing Ee, et al.
Published: (2015)