A study of emotional labour of fast food employees
This study aims to investigate the level of agreement on emotional labour strategies that include standard scripts, dress code and acting. A survey questionnaire used to underpin this study and 170 respondents participated in this study. Data were analysed by using SPSS and findings found that the u...
| Main Authors: | , , |
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| Formato: | Conference or Workshop Item |
| Idioma: | English |
| Publicado em: |
2012
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| Acesso em linha: | http://psasir.upm.edu.my/id/eprint/31475/1/ID%2031475.pdf |