Employees' Reactions and Factors in the Implementation of ISO 9000 in Manufacturing Companies
ISO 9000 has taken a size able portion of the global industry, especially in the manufacturing industry by storm since its inception in 1987. Many problems associated with ISO 9000 implementation emanated from the reliance of belief or faith while neglecting the direct relationship to employee�...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Universiti Putra Malaysia Press
2001
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| Online Access: | http://psasir.upm.edu.my/id/eprint/3629/1/Employees%27_Reactions_and_Factors_in_the_Implementation_of.pdf |
| Summary: | ISO 9000 has taken a size able portion of the global industry, especially in the manufacturing
industry by storm since its inception in 1987. Many problems associated with ISO 9000
implementation emanated from the reliance of belief or faith while neglecting the direct
relationship to employee's roles and responsibilities. This study explores and discusses
issues in the implementation of ISO 9000 at the employees' level. The issues encompass
employees' reaction towards ISO 9000 and general employee factors in the implementation
of ISO 9000. The issues were gathered from existing literature and verified by local
manufacturing companies via questionnaires. The questionnaire response rate was 38.8%
or 50 responses out of the 129 questionnaires sent. The results from the findings
indicated the important employee issues in the successful implementation of ISO 9000
are commitment, teamwork, training and involvement, amongst others. It is believed this
study will further enhance understanding and place importance in the issues concerning
employees of a company implementing ISO 9000. |
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