Employees' Reactions and Factors in the Implementation of ISO 9000 in Manufacturing Companies
ISO 9000 has taken a size able portion of the global industry, especially in the manufacturing industry by storm since its inception in 1987. Many problems associated with ISO 9000 implementation emanated from the reliance of belief or faith while neglecting the direct relationship to employee�...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Universiti Putra Malaysia Press
2001
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| Online Access: | http://psasir.upm.edu.my/id/eprint/3629/1/Employees%27_Reactions_and_Factors_in_the_Implementation_of.pdf |
| _version_ | 1796966588097757184 |
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| author | Osman, Mohd Rasid Mohd. Yusuff, Rosnah Megat Ahmad, Megat Mohamad Hamdan Chew, C. Y. |
| author_facet | Osman, Mohd Rasid Mohd. Yusuff, Rosnah Megat Ahmad, Megat Mohamad Hamdan Chew, C. Y. |
| author_sort | Osman, Mohd Rasid |
| collection | UPM |
| description | ISO 9000 has taken a size able portion of the global industry, especially in the manufacturing
industry by storm since its inception in 1987. Many problems associated with ISO 9000
implementation emanated from the reliance of belief or faith while neglecting the direct
relationship to employee's roles and responsibilities. This study explores and discusses
issues in the implementation of ISO 9000 at the employees' level. The issues encompass
employees' reaction towards ISO 9000 and general employee factors in the implementation
of ISO 9000. The issues were gathered from existing literature and verified by local
manufacturing companies via questionnaires. The questionnaire response rate was 38.8%
or 50 responses out of the 129 questionnaires sent. The results from the findings
indicated the important employee issues in the successful implementation of ISO 9000
are commitment, teamwork, training and involvement, amongst others. It is believed this
study will further enhance understanding and place importance in the issues concerning
employees of a company implementing ISO 9000. |
| first_indexed | 2024-03-06T07:01:40Z |
| format | Article |
| id | upm.eprints-3629 |
| institution | Universiti Putra Malaysia |
| language | English English |
| last_indexed | 2024-03-06T07:01:40Z |
| publishDate | 2001 |
| publisher | Universiti Putra Malaysia Press |
| record_format | dspace |
| spelling | upm.eprints-36292013-05-27T07:09:59Z http://psasir.upm.edu.my/id/eprint/3629/ Employees' Reactions and Factors in the Implementation of ISO 9000 in Manufacturing Companies Osman, Mohd Rasid Mohd. Yusuff, Rosnah Megat Ahmad, Megat Mohamad Hamdan Chew, C. Y. ISO 9000 has taken a size able portion of the global industry, especially in the manufacturing industry by storm since its inception in 1987. Many problems associated with ISO 9000 implementation emanated from the reliance of belief or faith while neglecting the direct relationship to employee's roles and responsibilities. This study explores and discusses issues in the implementation of ISO 9000 at the employees' level. The issues encompass employees' reaction towards ISO 9000 and general employee factors in the implementation of ISO 9000. The issues were gathered from existing literature and verified by local manufacturing companies via questionnaires. The questionnaire response rate was 38.8% or 50 responses out of the 129 questionnaires sent. The results from the findings indicated the important employee issues in the successful implementation of ISO 9000 are commitment, teamwork, training and involvement, amongst others. It is believed this study will further enhance understanding and place importance in the issues concerning employees of a company implementing ISO 9000. Universiti Putra Malaysia Press 2001 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/3629/1/Employees%27_Reactions_and_Factors_in_the_Implementation_of.pdf Osman, Mohd Rasid and Mohd. Yusuff, Rosnah and Megat Ahmad, Megat Mohamad Hamdan and Chew, C. Y. (2001) Employees' Reactions and Factors in the Implementation of ISO 9000 in Manufacturing Companies. Pertanika Journal of Science & Technology, 9 (2). pp. 199-207. ISSN 0128-7680 English |
| spellingShingle | Osman, Mohd Rasid Mohd. Yusuff, Rosnah Megat Ahmad, Megat Mohamad Hamdan Chew, C. Y. Employees' Reactions and Factors in the Implementation of ISO 9000 in Manufacturing Companies |
| title | Employees' Reactions and Factors in the Implementation of
ISO 9000 in Manufacturing Companies |
| title_full | Employees' Reactions and Factors in the Implementation of
ISO 9000 in Manufacturing Companies |
| title_fullStr | Employees' Reactions and Factors in the Implementation of
ISO 9000 in Manufacturing Companies |
| title_full_unstemmed | Employees' Reactions and Factors in the Implementation of
ISO 9000 in Manufacturing Companies |
| title_short | Employees' Reactions and Factors in the Implementation of
ISO 9000 in Manufacturing Companies |
| title_sort | employees reactions and factors in the implementation of iso 9000 in manufacturing companies |
| url | http://psasir.upm.edu.my/id/eprint/3629/1/Employees%27_Reactions_and_Factors_in_the_Implementation_of.pdf |
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