Emotional labour: a case of fast food employees in Klang Valley, Malaysia
This study aims to investigate the level of agreement on emotional labour strategies that include standard scripts, dress code and acting and the roles of socio-demographic towards emotion supervision of fast food employees. A survey questionnaire was used to underpin this study with participation o...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA
2014
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| Online Access: | http://psasir.upm.edu.my/id/eprint/37432/1/EMO.pdf |