Factors that affect the adoption of internet banking in Malaysia
This study identifies factors that induce consumers to adopt internet banking services. It analyses data from 200 respondents in Malaysia. The findings show that cost saving, risk and privacy, features availability and convenience are the key factors that influence consumers’ internet banking usage....
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Medwell Journals
2014
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| Online Access: | http://psasir.upm.edu.my/id/eprint/37645/1/Factors%20that%20affect%20the%20adoption%20of%20internet%20banking%20in%20Malaysia.pdf |
| _version_ | 1825949073984716800 |
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| author | Ong, Tze San Hong, Yong Hoe Teh, Boon Heng Soh, Patrick Chin Hooi Tan, Chun Ping |
| author_facet | Ong, Tze San Hong, Yong Hoe Teh, Boon Heng Soh, Patrick Chin Hooi Tan, Chun Ping |
| author_sort | Ong, Tze San |
| collection | UPM |
| description | This study identifies factors that induce consumers to adopt internet banking services. It analyses data from 200 respondents in Malaysia. The findings show that cost saving, risk and privacy, features availability and convenience are the key factors that influence consumers’ internet banking usage. These findings should encourage banks to improve their internet banking systems and implement them in a more user-friendly way in order to increase the level of adoption of internet banking by consumers. |
| first_indexed | 2024-03-06T08:38:58Z |
| format | Article |
| id | upm.eprints-37645 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T08:38:58Z |
| publishDate | 2014 |
| publisher | Medwell Journals |
| record_format | dspace |
| spelling | upm.eprints-376452015-12-16T08:44:15Z http://psasir.upm.edu.my/id/eprint/37645/ Factors that affect the adoption of internet banking in Malaysia Ong, Tze San Hong, Yong Hoe Teh, Boon Heng Soh, Patrick Chin Hooi Tan, Chun Ping This study identifies factors that induce consumers to adopt internet banking services. It analyses data from 200 respondents in Malaysia. The findings show that cost saving, risk and privacy, features availability and convenience are the key factors that influence consumers’ internet banking usage. These findings should encourage banks to improve their internet banking systems and implement them in a more user-friendly way in order to increase the level of adoption of internet banking by consumers. Medwell Journals 2014 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/37645/1/Factors%20that%20affect%20the%20adoption%20of%20internet%20banking%20in%20Malaysia.pdf Ong, Tze San and Hong, Yong Hoe and Teh, Boon Heng and Soh, Patrick Chin Hooi and Tan, Chun Ping (2014) Factors that affect the adoption of internet banking in Malaysia. International Business Management, 8 (2). pp. 55-63. ISSN 1993-5250 http://www.medwelljournals.com/abstract/?doi=ibm.2014.55.63 10.3923/ibm.2014.55.63 |
| spellingShingle | Ong, Tze San Hong, Yong Hoe Teh, Boon Heng Soh, Patrick Chin Hooi Tan, Chun Ping Factors that affect the adoption of internet banking in Malaysia |
| title | Factors that affect the adoption of internet banking in Malaysia |
| title_full | Factors that affect the adoption of internet banking in Malaysia |
| title_fullStr | Factors that affect the adoption of internet banking in Malaysia |
| title_full_unstemmed | Factors that affect the adoption of internet banking in Malaysia |
| title_short | Factors that affect the adoption of internet banking in Malaysia |
| title_sort | factors that affect the adoption of internet banking in malaysia |
| url | http://psasir.upm.edu.my/id/eprint/37645/1/Factors%20that%20affect%20the%20adoption%20of%20internet%20banking%20in%20Malaysia.pdf |
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