Consumers' perceptions on the service quality in the motor vehicle repair and service industry: an exploratory study in Klang Valley, Malaysia
Motor vehicle repair and service are common and regular services used by consumers in Malaysia. The high demand for these services is contributed by the continued increase in the number of registered vehicles and the number of driving licences issued annually. There are also many complaints reported...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universiti Putra Malaysia Press
2011
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/40657/1/11.pdf |